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shed
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Message 1 of 13

various server not getting amcore updates

i have various servers that stopped getting amcore updates on a certain day (aug 16) also the version of threat prvention that is reported in epo is incorrect they have version 10.7.0.2787 installed but in epo it says that have an older version installed if i run a client task to try and update dat or version , it still reports the old version and dats do not update
12 Replies
pv
McAfee Employee
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Message 2 of 13

Re: various server not getting amcore updates

Hi @shed 

Thank you for your post.

Kindly try updating the Root certificate by following below KB and try the AMcore update.

https://kc.mcafee.com/corporate/index?page=content&id=KB87096 

Follow the below section in KB for the reporting issue.

"Address the issue that prevents the automatic update of root certificates on the system"

Thanks 

GPV

vivs
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Message 3 of 13

Re: various server not getting amcore updates

for update issue, Please check masvc and mcscript.log

Do check the mfemactl.log for any third party dll hook.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

Thanks

cdinet
McAfee Employee
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Message 4 of 13

Re: various server not getting amcore updates

This might help pin down where it is failing.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

 

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shed
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Message 5 of 13

Re: various server not getting amcore updates

i have tried everything on this

reinstalled agent / ens

installed msg bus cert, rsa certs  etc

the only thing that worked was a complete uninstall of the agent using the epr tool and manual reinstall

 

however this is not an option on the remaining endpoints with this issue

other than the 1 'fix'  i am unable to resolve this issue

 

seems like a major failing in the system , that i cannot push an agent reinstall from the epo to fix this issue

vivs
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Message 6 of 13

Re: various server not getting amcore updates

If agent push is getting failed from ePO Server in that case please check Sever/log in ePO Server installation directory.

If you sill see the issue or error there and not getting any relevant answer in that case please connect to the McAfee Support.

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aguevara
McAfee Employee
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Message 7 of 13

Re: various server not getting amcore updates

if is OK for you, please enable debug on the Agent policy and increase the size of the logs to at least 5 MBs and reproduce the problem on one of the affected systems and share and MER with me on a private message.

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shed
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Message 8 of 13

Re: various server not getting amcore updates

it seems that the only solution to this , is to completely remove the agent using the epr tool and then reinstall manually

this sucks, because i have 50 servers with this issue

 

cdinet
McAfee Employee
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Message 9 of 13

Re: various server not getting amcore updates

Not necessarily, please open a ticket with McAfee and provide a mer from some still having issue.  We may be able to identify the problem.

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shed
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Message 10 of 13

Re: various server not getting amcore updates

thanks.

i have already opened a ticket and after 2 weeks diagnosis, this was the result

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