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upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Hi all,

Upgrading from 5.9.1 to 5.10 fails with the following entries in the install log: 

Property(S): IDS_1024BitKeyError = Setup is unable to connect to the SQL Server "%s" over a secure connection. To rectify this situation, upgrade your SSL/TLS certificate on the "%s" system and retry. See KB 87731 for further information.

Property(S): IDS_PrivateKeyLengthError = This server cannot be upgraded due to insufficient private key length for the root CA certificate. Please contact McAfee ePO Support.

Property(S): IDS_TLSError = An attempt to establish a test connection to the SQL Server "%s" failed. The SQL Server used by McAfee ePO must support a secure communication with TLS 1.1 or 1.2. Please see KB 90222 for more information.

I've exhausted Google and the KB articles to no avail.  Does anyone have suggestions for me?  Can anyone give more detail on the 'insufficient private key length' error?  Many thanks...

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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I ended up using a local account on the ePO server to connect to the database and the upgrade was successful.  I was hesitant because I assumed I would have other issues down the road connecting to the database but the upgrade was perfect.  Cheers....

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Please ignore all property errors.  Those are only cataloging what could be an error, but doesn't indicate that is what actually failed.  To find cause of failure, go to the msi log and search for return value 3, then above that for the command it ran.  It might say something like "command as follows" or something similar to what it was doing.  In that section, it will also specify a specific log that it wrote to for that error.  That is the error to look at.

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Interestingly enough there are no 'return value 3' entries in that file.
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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Ok, look at the set of install logs, there is one for error.ini - what does that show as the error?  Find that then in the msi log and you will see what log to look at.  It may be a return value 2 - anything other than 0 or 1.

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Thanks for your responses...

I don't see a file named error.ini... what am I missing? 

There are 3 entries with return value 2 in the msi.log file:

 

Action ended: UpgradeWelcome Return value 2.

Action ended: SetupInterrupted.  Return value 2.

Action ended:  INSTALL.  Return value 2.  

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Setup interrupted is what you can look at, then go above that for the error.  Otherwise, the error ini file would be named servername_error.ini

 

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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I ended up using a local account on the ePO server to connect to the database and the upgrade was successful.  I was hesitant because I assumed I would have other issues down the road connecting to the database but the upgrade was perfect.  Cheers....

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Re: upgrade from ePO 5.9.1 to 5.10 fails at first database connection prompt

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Might be the account which you used earlier do not have necessary access which could have interrupted the connection. Anyway glad to hear that you were able to upgrade ePO..🙂.

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