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unable to update to 5.10 U 10

we are unable to updated to U 10 due to incompatibles extenuation alert even though they are updated to latest release , see attached and support please
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McAfee Employee
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Re: unable to update to 5.10 U 10

Hello @User12879169 

Thanks for your post.

Please do check the below KB

I can not see any screenshot.

You can also open a Service Request with the Support Team.

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