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Message 1 of 3

unable to install agent to unmanaged system from epo

Hi All,

We have EPO 5.10.0, there were about 112 unmanaged system,  in 9 of them successfully installed and 103 systems are still unmanaged so  we have created task to install Agent at the end of task shows Completed: 8 but when we check they are unmanaged.

Following workaround task I have already done

Before installing agent I ping system so ping is successful from epo server

before installing agent I run wake up Agents complete 100%

Domain Firewall is turn off from unmanaged system

My Question: Is there any thing like Service, firewall(public and private) or anything else is required to check on unamanged system in order the installation should be successful??

following are some of errors which I noted

Expired. The task will be stopped.

Failed to authenticate with remote system, system error: The target account name is incorrect.

Following are Error for those systems which shows completed but still they are unmanaged

4/7/19 9:33:39 AMFailed to authenticate with remote system, system error: The network path was not found.
4/7/19 9:33:39 AMDeploy agent installation package to target system was successful

 

I appreciate for your support and guidance

Regards,

Ulfat Hussain

 

 

2 Replies
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Reliable Contributor
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Re: unable to install agent to unmanaged system from epo

Hi Ulfat,

there are a few requirements that have to be met on a client when you want to install the McAfee Agent with push installation.

The most important are that the client is fully resolvable with forward and reverse DNS requests, the install user has to have administrative rights on the client, and the Admin$ Share on the client must be accessible from the ePO Server with the install user.

For more Details on how to test that please see the McAfee Agent Install guide --> https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/28000/PD28071/en_US/... ... on Page 22.

Best Regards
    Marcus

P.S.: If you find this post helpful, thank You for giving it a Kudo :o)
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McAfee Employee
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Message 3 of 3

Re: unable to install agent to unmanaged system from epo

Make sure that they are meeting environmental requirement as per 

 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

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