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query and reports disappear for endpoint threat prevention product

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a time ago I made a query to monitoring if all company system are update or not. Now that query is not running because the endpoint threat prevention product is not present in the list of the product. I've deleted on software manager some old products , is there a connection ? thanks
Gabriele Franchi
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Re: query and reports disappear for endpoint threat prevention product

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Did the ENS extensions get removed? If not, if you go to software, extensions, do the ens extensions show as running?

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Re: query and reports disappear for endpoint threat prevention product

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add news. Now on the Systems Tab also disappear the endpoint version...

Gabriele Franchi
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Message 3 of 6

Re: query and reports disappear for endpoint threat prevention product

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Did the ENS extensions get removed? If not, if you go to software, extensions, do the ens extensions show as running?

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: query and reports disappear for endpoint threat prevention product

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Yes it's has been removed. I've both (platform and Threat prevention) available on software manager
Gabriele Franchi
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Re: query and reports disappear for endpoint threat prevention product

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I've re-installed the extension and now I can see the product version on system tab. Also I'm able to re-create the query. Thanks for your support, it fix my Issue.
Gabriele Franchi
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Message 6 of 6

Re: query and reports disappear for endpoint threat prevention product

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Glad it is fixed!

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