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Former Member
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Message 1 of 5

proxy authentication problem in software manager

Hi all

I've just installed an ePO 4.6.2 but it doesn't want to download any software in software manager. This is the result:

6/21/12 7:26:04 PMStarted: Check In Components
6/21/12 7:26:04 PMDownloading the following component:
6/21/12 7:26:04 PMInstall - Linux (Patch 1) (type PACKAGE) - filename=EPOAGENT3700LYNX_837.zip
6/21/12 7:26:06 PMDownloading file D:\McAfee\EPOLIC~1\DB\SoftwareManager\1070\4.6\EPOAGENT3700LYNX_837.zip.
6/21/12 7:26:06 PMFailed to download file D:\McAfee\EPOLIC~1\DB\SoftwareManager\1070\4.6\EPOAGENT3700LYNX_837.zip. There was an http error: Proxy authentication required (407).
6/21/12 7:26:06 PMFailed to download some or all of the components
6/21/12 7:26:06 PMCompleted: Check In Components (Failed to download some or all of the components)

The proxy authentication is correctly set in server configuration but from proxy log it seems that it doesn't try to login on the proxy:

Jun 21 19:28:37 sl-0022-maranello proxylogd[2906]: 1340299717.815      0 172.20.201.108 TCP_DENIED/407 2254 CONNECT epo.mcafee.com:443 - NONE/- text/html []

Jun 21 19:28:37 sl-0022-maranello proxylogd[2906]: 1340299717.816      0 172.20.201.108 TCP_DENIED/407 2402 CONNECT epo.mcafee.com:443 - NONE/- text/html []

Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.037   1220 172.20.201.108 TCP_MISS/200 4271 CONNECT epo.mcafee.com:443 proxy-user DIRECT/208.69.153.142 - []

Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.043      0 172.20.201.108 TCP_DENIED/407 2337 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_NonWindows/LNX/MA460P1L...? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.044      0 172.20.201.108 TCP_DENIED/407 2485 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_NonWindows/LNX/MA460P1L...? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.045      0 172.20.201.108 TCP_DENIED/407 2337 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_NonWindows/LNX/MA460P1L...? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

any idea?

Thank you

Regards,

G.

4 Replies
Former Member
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Message 2 of 5

Re: proxy authentication problem in software manager

up. please...

Former Member
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Message 3 of 5

Re: proxy authentication problem in software manager

What kind of proxy server do you have? (Possibly Squid looking at the log format)

Is it an authenticated or un-authenticated proxy? (i.e. does it require a username and password)

Do you get the same issue when trying an FTP repository pull rather than an HTTP one?

Former Member
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Message 4 of 5

Re: proxy authentication problem in software manager

-it's a squid

-it's an auth proxy and I've inserted user and pass to get access

-same issue. please note that downloading software product list, the issue doesn't occurr but only if you try to download or update software.

Thank you

dominikk
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Message 5 of 5

Re: proxy authentication problem in software manager

Hi,

I had a similar issue but on a different type of proxy. What I did I just set up s-download.mcafee.com and epo.mcafee.com to omit the authentication process. So generally I've changed it from NTLM/Basic Auth to no authorization (changes made on proxy)

In addition to above I've unchecked "Use HTTP proxy authentication" in proxy section.

I would also check if you set up authentication correctly - so NTLM or basic etc.

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