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product licence entry in Epo

I bough Mvision for 16 station. From the download page, I enter the grant number, and I get a key for Epo, that I use when I install it. Then I add the mvision extension and deploy it on my stations.

In the licence page of Epo, I see the number of station installed, but the list of bought product is empty (the last table on licence page, with column product, version, DAT file, number, …). I don't find any place in Epo to enter grant number or anything related with the product I bough, in order to have them appearing in the list.

What should I do to add the product I bough to the Epo console and see it on the licence page ?

Best regards

5 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 6

Re: product licence entry in Epo

Have you installed any updates on the epo server, such as cumulative update 8?

 

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Re: product licence entry in Epo

yes, I install the 5.10 and the update 8

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McAfee Employee
McAfee Employee
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Message 4 of 6

Re: product licence entry in Epo

Is the epo url in trusted sites in the browser?  Have you tried other browsers?  If so, you might want to open a ticket so we can look at logs to figure out what is going on.

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Re: product licence entry in Epo

I was using Chrome browser. I Don't ty with others.

I will check next time I'm on site (I have no access to the infrastructure today) if the url is in the trusted list, and test with other browser.

From were the Epo console retrieve the list of licenced products, from McAfee servers, based on the key number, taht is linked to a grant number ?

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McAfee Employee
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Message 6 of 6

Re: product licence entry in Epo

Yes, it is tied to the license key issued by your grant number for entitled products.  You can check the epoapsvr log after running the download software compatibility list task to see if there are any errors connecting to our site or not.  That is located in the epo install directory under db\logs.

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