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User80246193
Level 7
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Message 1 of 3
‎02-27-2019 02:39 PM

new agent handler doesnt come online

I've brought up a new Agent Handler. The Agent Handler contacts the ePO and Database without issue, and shows up in the system fine and services on the Agent Handler start without issue. But no systems connect the the Agent Handler and the logs looks like the system is stuck. Please review my logs and let me know what I should do . thanks
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cdinet
McAfee Employee
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Message 2 of 3
‎02-27-2019 03:16 PM

Re: new agent handler doesnt come online

Is this in a dmz or isolated network?  Make sure you have all the ports open per kb66797.  I would not recommend posting your logs here, as they would contain some internal info that should not be made public.  I will send you my contact info - email me the server log from the db\logs folder where the ah is installed.

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tao
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Message 3 of 3
‎03-01-2019 12:25 PM

Re: new agent handler doesnt come online

Along with the ports make sure that you configure ePO for the AH .... Old post but still a good ref. point on where to go within ePO https://community.mcafee.com/t5/ePolicy-Orchestrator/How-to-setup-a-McAfee-ePO-Agent-Handler-in-DMZ/...

If this information was helpful or has answered your question, please select Accept as Solution. This will assist other memebers
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