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mcAfee agent on linux installed shows compat service stopped

Team,

We have the below configuration on linux server


OS version        : Red Hat Enterprise Linux Server release 7.6 (Maipo)

Team tried to install the McAfee agent version 5.0.6-22 and McAfee Endpoint Security for Linux Threat Prevention version 10.5.3-1650 on one of our server and noticed that the McAfee compat service is not running.

]# /etc/init.d/ma status

McAfee agent service is already running.
McAfee common services is already running.
McAfee compat service is not running.

check the software compatibility and it is compatible with the OS version. collected the MER logs from the machine 

 

 

 

3 Replies

Re: mcAfee agent on linux installed shows compat service stopped

I don't see any option to attach the logs. is there any way to share the MER logs 

cdinet
McAfee Employee
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Message 3 of 4

Re: mcAfee agent on linux installed shows compat service stopped

I would highly recommend not posting system names/ip's for internal systems on a public forum, as well as posting log info or other data that might contain that info.  If you need mers analyzed, I would recommend opening a ticket.  The public forums are meant for quick questions that don't need detailed analysis.

I would suggest testing with a newer version of the agent, as the 5.0.x agent reaches end of life end of this year.

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Hem
McAfee Employee
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Message 4 of 4

Re: mcAfee agent on linux installed shows compat service stopped

what happens if you start MA service (service MA start).

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