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installation error in windows 10

Can't able to install mcafee in windows 10 please assist us
3 Replies
Former Member
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Message 2 of 4

Re: installation error in windows 10

What version of the McAfee agent are you trying to install and what version of Windows 10 are you working with?

cdinet
McAfee Employee
McAfee Employee
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Message 3 of 4

Re: installation error in windows 10

What specific McAfee product is failing and versions?

How are you trying to install it?

The install logs should be located in Windows\temp\mcafeelogs directory, or possibly the user's temp directory, mcafeelogs if installed locally.  We would need to know what kind of errors you are getting.

Does it fail through epo, but succeed locally?

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mcoffee
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Message 4 of 4

Re: installation error in windows 10

Also which version of Windows 10 are you using, as if you are using CU - creators update (comes with most Microsoft Surface Pro devices etc) then you specifically need to be using I think agent 5.0.5 with VSE Patch 10 (8.8.0.1906) I think off the top of my head as the older versions are not supported (I've also seen it where if deploying using client tasks where an unsupported version was being deployed to Win 10 CU, it attempts the install, fails, prompts for reboot, and then re-tries on the schedule, fails, prompts for reboot - rinse and repeat).
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