cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Aji
Level 8
Report Inappropriate Content
Message 1 of 2

install ePO server on the other new installer server(old Window is crashed)

Currently we have faced a problem, the server ePO got issue with the windows and cannot access anymore, we plan to install another ePO on the new installer server. However, from the old ePO, we have already connect with the SQL server(seperated server) and deploy the agent and product to agent device (proxy web gateway, McAfee Endpoint Security, MOV client, MOV SVM)

I am afraid re-install ePO on the new installer server will affect direct the all agent devices. Because when I try to remove the product at agent device using Control Panel, the device request the password to remove or not allow to remove the product, is it possible to re-install ePO on the another server? And how to connect the agent device to new ePO on new server? Could you please advise?

Note: the new Windows will use the same hostname and IP address of the old crashed Windows. 

1 Reply
rackroyd
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: install ePO server on the other new installer server(old Window is crashed)

Hi,

I would suggest you take a look at these two support articles and see if they help you.

ePolicy Orchestrator server backup and disaster recovery procedure
https://kc.mcafee.com/corporate/index?page=content&id=KB66616

How to migrate ePO from a 32-bit system to a 64-bit system (or to a different installation path)
https://kc.mcafee.com/corporate/index?page=content&id=KB71078

If not, then it would be advisable to open a call with McAfee support to discuss the details of what you need and how best to achieve that.

Hth





Was my reply helpful?


If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community