install ePO server on the other new installer server(old Window is crashed)

[Aji]

Currently we have faced a problem, the server ePO got issue with the windows and cannot access anymore, we plan to install another ePO on the new installer server. However, from the old ePO, we have already connect with the SQL server(seperated server) and deploy the agent and product to agent device (proxy web gateway, McAfee Endpoint Security, MOV client, MOV SVM)

I am afraid re-install ePO on the new installer server will affect direct the all agent devices. Because when I try to remove the product at agent device using Control Panel, the device request the password to remove or not allow to remove the product, is it possible to re-install ePO on the another server? And how to connect the agent device to new ePO on new server? Could you please advise?

Note: the new Windows will use the same hostname and IP address of the old crashed Windows. 

[rackroyd]

Hi,

I would suggest you take a look at these two support articles and see if they help you.

ePolicy Orchestrator server backup and disaster recovery procedure
https://kc.mcafee.com/corporate/index?page=content&id=KB66616

How to migrate ePO from a 32-bit system to a 64-bit system (or to a different installation path)
https://kc.mcafee.com/corporate/index?page=content&id=KB71078

If not, then it would be advisable to open a call with McAfee support to discuss the details of what you need and how best to achieve that.

Hth