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hello, have a question, need help?

I have a ePO 5.9 server behind firewall using 1to1 mapping to a public IP. I have added ServerIPAddress=<IP address of the DMZ server> in  server.ini so that deployed agent can communicate to the server. However, when i install agent in linux server behind firewall (using port forwarding), then i can find in ePO:

1. Add agent with its NATed public IP, then another record with its private IP will appear and it is managed status.

2. Record with public IP address is still Unmanaged.

3. I cannot wake up agent with private IP record. Instead, i can use public IP to wake up.

4. After waking up, the manged status of the two records are unchanged.

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Re: hello, have a question, need help?

Please refer to KB58818.  You will not be able to send a wakeup call at any time to a system's natted address.  Are you adding the system manually with public IP?  If so, that is working as designed.  The agent will report what the OS tells it as what the IP is.  The agent nor the OS have no knowledge of the natted IP.

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