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epo web client can't start

014-12-09 15:39:36,995 ERROR [http-8443-Processor22] servlet.ControllerServlet  -

an unexpected error occurred while core's bean factory was not available

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:382)

    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:180)

    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:237)

    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:230)

    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)

    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)

    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395)

    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)

    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuthenticator.java:321)

    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:245)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:528)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:141)

    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:662)

26 Replies
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Re: epo web client can't start

Restart these three services:

  1. McAfee ePolicy Orchestrator Application Server
  2. McAfee ePolicy Orchestrator Server
  3. McAfee ePolicy Orchestrator Event Parser

Enjoy

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McAfee Employee
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Message 3 of 27

Re: epo web client can't start

The snap of log doesn't have information about login failure.

If possible, please restart the ePO services, try to launch the console and if it fails then please share Orion log (\Program files\McAfee\ePO\Server\logs)

Highlighted

Re: epo web client can't start

cannot start

McAfee ePolicy Orchestrator Event Parser

Re: epo web client can't start

I think there is something wrong with your database.

You have to check your ORION log first.

It can be caused by insufficient space in your database.

If it is, you can use the below-mentioned article:

McAfee KnowledgeBase - How to remove old events and shrink the ePolicy Orchestrator 4.5/4.6 database

Enjoy

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McAfee Employee
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Message 6 of 27

Re: epo web client can't start

Is it failing with http 500 error message?

I am not sure where the logs are in my database. If don't mind then please post here.


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Re: epo web client can't start

yes Is it failing with http 500 error message

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Re: epo web client can't start

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Message 9 of 27

Re: epo web client can't start

Did you upgrade the JAVA on the EPO server?

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Re: epo web client can't start

Hi,

Login to ePO with following url:

https://your-epo-ip:8443/core/config

verify you credentials and db settings.

Regards

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