cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 11 of 26

Re: epo 4.6.4 install rolling back

Jump to solution

Even after Windows update also same roll back action

Re: epo 4.6.4 install rolling back

Jump to solution

Hi

I have the same problem on windows 2003 r2

Any ideas for me?

Former Member
Not applicable
Report Inappropriate Content
Message 13 of 26

Re: epo 4.6.4 install rolling back

Jump to solution

Kamil.

Could you run installer with

setup.exe DEBUGOUTPUT=2

and from temp folder copy MSI install log, and any other error message that you will see during install. Keep watching and see where installer hanges  and then at what point it rolls back?

Before running installer remove previous logs from temp folder.

Also post event parser and orion logs from server DB folder.

Let you know one thing "Roll back is same for all " but reasons are different so I wanaa see actual cause in your case.

alexn

Re: epo 4.6.4 install rolling back

Jump to solution

ok

please look my logs and picture file

mayby problem is my POLISH language on windows server 2003

http://hesperos.pl/mcafeelogs.zip

http://hesperos.pl/error.png

thnx

Former Member
Not applicable
Report Inappropriate Content
Message 15 of 26

Re: epo 4.6.4 install rolling back

Jump to solution

One more question.

after roll back process do you see all epo services "Stopped" or "Running" Or "Stopping".?

Re: epo 4.6.4 install rolling back

Jump to solution

NO

AFTER ERROR I SEE ALL SERVICES, BUT I CANT RUN IT

AFTER ROLLBACK I CANT SE ANY MCAFEE SERVICES, ANY MCAFEE FOLDERS etc

Former Member
Not applicable
Report Inappropriate Content
Message 17 of 26

Re: epo 4.6.4 install rolling back

Jump to solution

I mean

McAfee Application Server service

McAfee Event Parser service

McAfee Apache  service

Do you see all above them stopped, right and option to start them is grayed out?

Could you also give a try to restart SQL  server service and SQL Browsing Service?

And also mention your current ePO version and the patch that you are trying to apply.

on 5/23/13 10:32:38 AM CDT

Re: epo 4.6.4 install rolling back

Jump to solution

i understand

look:

after error:

http://hesperos.pl/erros3.PNG

after click "OK" and roll back:

http://hesperos.pl/erros4.PNG

Former Member
Not applicable
Report Inappropriate Content
Message 19 of 26

Re: epo 4.6.4 install rolling back

Jump to solution

My Recommendations in your CAse after analysing all logs and screen shots.

1.Enable SA user in SQL DB.

2.Access ePO https://server:8443/core/config

3.Change your user here to "sa" and confirm a successful connection. Apply the settings

4.Restart SQL Server service and SQL browsing Service

5.Run the wizard and when it comes to stop the services, open task manager and kill tomcate5.exe process(be quick to do that)

6.After it your installation must go smother.

7.If it doesnt Report back.

Alexn

Re: epo 4.6.4 install rolling back

Jump to solution

Sqlsrv working fine

I can restart sql service

I traing install epo 4.6.6 on clean machine. New instalation

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community