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ePolicy Orchestrator will not allow deployment of Anti-Virus

MCAFEEEXAMPLE1.jpg
When I attempt to deploy the Antivirus to a PC, the "Run Task Now" is dithered out.  I noticed the PC was under the "Ignored Systems" tab.  I am not sure how to remove it from the "Ignored Systems Tab", or how it even got there to be begin with.  I was able to successfully push the Agent to the PC.  After failed attempts to resolve this problem online, I am now seeking help from this forum.

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Message 2 of 8

Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

What agent version?  And are you really trying to deploy Virusscan 8.7?

Cheers,

Phil

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Re: ePolicy Orchestrator will not allow deployment of Anti-Virus


Agent 4.6 and yes, 8.7.0i is what is deployed.

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Message 4 of 8

Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

I think you'll need Agent 4.8 to do the push installs of Virusscan.

McAfee Agent end of support was 31-Mar-2015.

Virusscan 8.8 has been out for so long now there's no excuse not to use it, especially as VSE 8.7i reaches end of support on December 31st.

Try again with the latest released build of McAfee Agent (4.8.0.1995)

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Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

Discussion moved to ePO

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Peter

Moderator

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Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

Two Questions:

Are you deploying the full product or just applying a patch?  Deploying a full product to a system that already has it will not work.

     Example:  System has 8.8p4 and you want to update to 8.8p6, you have to use the update task with the patch 6 package checked-in.  The full install with patch 6 will not work.

What version of ePO are you deploying from?  VSE 8.7 is not supported in ePO 5.1/5.3.

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Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

End of Life for McAfee Agent 4.6

Technical Articles ID:  KB79970

Last Modified:  12/19/2013


Environment

McAfee Agent (MA) 4.6

Summary

This support statement is provided by the Product Management Team.


Date: December 19, 2013

McAfee announces End of Life (EOL) for all MA 4.6 versions.

On March 31, 2015, all MA 4.6 versions will reach the EOL stage. As of this date, McAfee will no longer provide technical support for these versions.


IMPORTANT:
Customers should plan to upgrade to a current version of the MA 4.8 product as soon as possible. For information on upgrading MA, see the "Upgrading and restoring agents" section on page 43 of the McAfee Agent Product Guide (PD24333).

For additional assistance when upgrading, see KB51573 - Supported environments for Common Management Agent and McAfee Agent 4.x.

Related Information

For product lifecycle details, see the McAfee Product and Technology Support Lifecycle page at:http://www.mcafee.com/us/support/support-eol.aspx.

For EOL policy details, see the Enterprise Products End of Life Policy at:http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf.

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Re: ePolicy Orchestrator will not allow deployment of Anti-Virus

hi

From your screen shot you look to be using ePO5.x and you have reported your running Agent 4.6 and VSE 8.7. Both of these products are not support in ePO5.x.

You will need to update your Agents to version 4.8 at least and VSE 8.8, once you have deployed Agent 4.8 this option should be available to you.

regards

Rich

McAfee Volunteer Moderator

Certified McAfee Product Specialist - ePO

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