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ePolicy Orchestrator console become inaccessible in about 5-10 minutes after start

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I've updated ePO server from version 5.10u9 to u12 but after restart a problem occurred. In about 5-10 minutes after service startup console became inaccessible and browser reports timeout. Lots of Java exceptions in orion.log 2022-01-27T10:57:15,874 WARN [scheduler-TaskQueueEngine-thread-4] chainable.Chain - illegal state detected. status on completion should not have been IN_PROGRESS 2022-01-27T10:57:15,874 ERROR [scheduler-InternalTask-thread-8] engine.InternalTaskWrapper - Unhandled exception thrown by InternalTask task.queue.terminateLocalTasksPendingCancellation java.lang.OutOfMemoryError: Java heap space 2022-01-27T10:57:15,874 WARN [scheduler-TaskQueueEngine-thread-15] chainable.Chain - illegal state detected. status on completion should not have been IN_PROGRESS 2022-01-27T10:59:54,190 ERROR [https-jsse-nio-8443-Poller] server.OrionLifecycleListener - Exception caught in default Exception handler for : Thread[https-jsse-nio-8443-Poller,5,main] java.lang.OutOfMemoryError: Java heap space 2022-01-27T10:59:54,190 ERROR [scheduler-InternalTask-thread-15] engine.InternalTaskWrapper - Unhandled exception thrown by InternalTask task.queue.startNewTasksLocally java.lang.OutOfMemoryError: Java heap space 2022-01-27T10:59:55,565 ERROR [scheduler-InternalTask-thread-3] engine.InternalTaskWrapper - Unhandled exception thrown by InternalTask mne.tasks.processNetworkUnlocks java.lang.OutOfMemoryError: Java heap space 2022-01-27T11:01:03,861 WARN [scheduler-TaskQueueEngine-thread-13] chainable.Chain - illegal state detected. status on completion should not have been IN_PROGRESS 2022-01-27T11:01:03,861 ERROR [scheduler-InternalTask-thread-3] engine.InternalTaskWrapper - Unhandled exception thrown by InternalTask mne.tasks.processNetworkUnlocks java.
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cdinet
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Re: ePolicy Orchestrator console become inaccessible in about 5-10 minutes after start

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If issue occurred after installing update 12, the first thing I would do is to run the update again in repair mode.  Otherwise please open a ticket since you are getting out of memory errors in java.

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cdinet
McAfee Employee
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Message 2 of 3

Re: ePolicy Orchestrator console become inaccessible in about 5-10 minutes after start

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If issue occurred after installing update 12, the first thing I would do is to run the update again in repair mode.  Otherwise please open a ticket since you are getting out of memory errors in java.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: ePolicy Orchestrator console become inaccessible in about 5-10 minutes after start

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Thamks for advice! Repair did not changed anything. I've made a rollback to u09. Works for now. I'll contact local techs for help with update later.

Thanks for your help!

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