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Message 1 of 4

ePolicy Orchestrator 5.1.1 goes also to Agent handlers?

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Hi There,

We recently upgraded our ePO server to v5.1.1 from v5.1.0; however, we did not upgrade the Agent handler and it remains in v5.1.0.  The agent handler is unable to talk to the ePO server due to version mismatch and has the following errors in its log file:

20140917132339 E #02936 NAIMSERV servdal.cpp(2870): Agent handler version 5.1.0 does not meet minimum supported version: 5.1.1

Please let me know if we should upgrade our Agent handler to v5.1.1 to solve this issue.

Thanks,

V

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ansarias
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Re: ePolicy Orchestrator 5.1.1 goes also to Agent handlers?

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ePO and Agent Handler version should be same, So yes it will not communicate to ePO console if version mismatch.

Make sure you backup the db.properties file before Agent Handler upgrade.

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Re: ePolicy Orchestrator 5.1.1 goes also to Agent handlers?

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If upgrade didn't solve problem, first unistall AH and then try to install AH 5.1.1 again.
But before this action if you see you AH active or disable, first delete it and then try upgrade or re-install.

ansarias
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Re: ePolicy Orchestrator 5.1.1 goes also to Agent handlers?

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ePO and Agent Handler version should be same, So yes it will not communicate to ePO console if version mismatch.

Make sure you backup the db.properties file before Agent Handler upgrade.

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Re: ePolicy Orchestrator 5.1.1 goes also to Agent handlers?

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Thank you guys for your reply.

@ansarias - we have deployed v5.1.1 update to both AH and ePO server. You are right about AH unable to talk to ePO server when there is  a version mismatch. Appreciate you taking time to reply. Thank you and have a good one!

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