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ePo is send sending tasks to its clients

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Hello Experts , The issue that we can not run tasks, if I reboot the epo machines (Windows server2019) I can send the tasks to my client such as begin update / end update ) then after few minutes if I try to send again a new tasks nothing happen and nothing in McAfee agent status is shown and the page in blank.if i reboot the machine , again i can send the tasks . see the video in https://wetransfer.com/downloads/46ea25fe5667d26d398906897a4cfc0820220125091644/3f35fc4e4b5d74fd8e15... thank you and kind regards Soufiane
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aguevara
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Message 3 of 15

Re: ePo is send sending tasks to its clients

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That Run Client task now is using the Data Channel and we had some issues with in the past not cleaning the Queue of this task. which CU do you have on your ePO 5.10? 

Could you please run the query from Step 2 from the below article and see if you have 2 clean up task? 

https://kc.mcafee.com/corporate/index?page=content&id=KB84114

Regards

Alejandro

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Re: ePo is send sending tasks to its clients

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Note: my ePo version is 5.10

aguevara
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Message 3 of 15

Re: ePo is send sending tasks to its clients

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That Run Client task now is using the Data Channel and we had some issues with in the past not cleaning the Queue of this task. which CU do you have on your ePO 5.10? 

Could you please run the query from Step 2 from the below article and see if you have 2 clean up task? 

https://kc.mcafee.com/corporate/index?page=content&id=KB84114

Regards

Alejandro

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cdinet
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Message 4 of 15

Re: ePo is send sending tasks to its clients

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If rebooting epo temporarily resolves, then it is possible you are missing some of the internal tasks from KB you were pointed to.  You could also be running into a connection leak with some known extension versions that would cause that.  You might want to open a ticket with us so we can look at data that should not be posted here or on any public forum.

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cdinet
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Message 5 of 15

Re: ePo is send sending tasks to its clients

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As a side note, you should only be using run client task now on a limited bases - it is not meant for mass deployments.  You should rather use assigned client tasks as a general rule.

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Re: ePo is send sending tasks to its clients

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i run the below queery:

SELECT
SUBSTRING(TaskDescription, LEN(LEFT(TaskDescription, CHARINDEX ('<name>', TaskDescription))) + 6, LEN(TaskDescription) - LEN(LEFT(TaskDescription, CHARINDEX ('<name>', TaskDescription))) - LEN(RIGHT(TaskDescription, LEN(TaskDescription) - CHARINDEX ('</name>', TaskDescription))) - 6) as 'Task Name',
CONVERT(datetime, SWITCHOFFSET(CONVERT(datetimeoffset, OrionTaskQueueMT.RunTime), DATENAME(TzOffset, SYSDATETIMEOFFSET()))) AS 'Local Start Time',
CONVERT(datetime, SWITCHOFFSET(CONVERT(datetimeoffset, OrionTaskQueueMT.EnqueuedTime), DATENAME(TzOffset, SYSDATETIMEOFFSET()))) AS 'Local Queued Time',
CASE WHEN State=0 THEN 'Queued' WHEN State=1 THEN 'INVALID' WHEN State=2 THEN 'Pending/Waiting' WHEN State=3 THEN 'Running' ELSE 'Unknown' END as 'State'
FROM OrionTaskQueueMT
where taskdescription like '%db clean%'

 

then i  rebooted my PC, it worked , then after 5 min i tried to run tasks again and the same issue ( blank)

 

aguevara
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Message 7 of 15

Re: ePo is send sending tasks to its clients

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what is the result of the query? 

Re: ePo is send sending tasks to its clients

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attached the screenshots

Re: ePo is send sending tasks to its clients

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I m using ePO 5.10, and the query from step 2 only returns the DB Clean-up Task, and not the CD DB Clean-up Task. 

cdinet
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Message 10 of 15

Re: ePo is send sending tasks to its clients

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You are missing one of the internal tasks - have you applied any updates to epo yet?  The base install was missing one of the critical tasks that was fixed in cu 1.  At the very least, you need update 9, preferably update 12.

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