Preinstallation auditor runs successfully but when we attempt the upgrade itself, it fails to load the installed products. Error states "Failed to load the list of installed products for your ePO installation. Please check the admin name and password and try again."
The same credentials are used when i run the preinstallation auditor successfully. I have updated the cypher suite using IISCrypto. Not sure where to go next with this.
Server is running 2012R2 and SQL 2014.
Solved! Go to Solution.
It looks like the file productcompatibilitylist.xml is missing under ....\epo591l\upgradecompatibility . we updated successful, although we had no internet-access.
Solution: Set proxy to bypass specific domain (*.domain.com) instead of just local addresses. This allowed me to move on to the next step.
What does the cpcwiz.log show?
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It looks like the file productcompatibilitylist.xml is missing under ....\epo591l\upgradecompatibility . we updated successful, although we had no internet-access.
Great to hear that issue is resolved.
This solution did not work me. I am still receiving the same error.
Try following this - our kb system is down, but here are the instructions.
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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
The error in the cpcwiz.log states "Failed WinHttpSendRequest() Error: 12030". Right above i see that the 'Server URL:' used is incorrect. Our server url is 'https://servername:XXXX/core' and instead its attempting 'https://servername.domain.domain.com.' Because of this, it then goes and attempts to hit the proxy even though we have the bypass local address setup as recommended. Our server is not joined to the domain. I think this could be the issue but i am not sure where to change this so the install attempts the correct url.
Solution: Set proxy to bypass specific domain (*.domain.com) instead of just local addresses. This allowed me to move on to the next step.
That was a simple yet powerful tip; it seems working for me and yes, I am happy to say that here.
BTW, how can i initiate the upgrade automatically? without making any kind of changes as instructed by you as it's not always a good thing to carryout manual tasks. I hope you understand.
Regads & Thanks,
Progman - Developer at Nox Player (https://noxforpc.com/)
Corporate Headquarters
6220 America Center Drive
San Jose, CA 95002 USA