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ePO upgrade failed from 5.9 to 5.10

Hello team, After second attempt to upgrade the epo console from 5.9 to 5.10 it FAILED. The ePOIP tool has been executed multiple times, without any errors which can cause upgrade interruption. i have check the epo installation logs, but there are multiple warns and errors, and i can't understand where is the exact problem. That's why i'm contacting you hoping you can advise and provide solution.
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vivs
McAfee Employee
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Re: ePO upgrade failed from 5.9 to 5.10

Hello @User90399876 

Thanks for your post.

I would like to request you to please provide the McAfee Installation Logs to me using Personal Message.

If you are going to post it here, please make sure that you have removed all the personal information Like IP address, FQDN etc.

Also, Please let me know have you tried running the IIS Crypto Tool for Ciphers ?

If yes, In that case after doing the best practices whether machine is rebooted or not ?

There are couple of thing which we all like to check and for that we need the logs.

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cdinet
McAfee Employee
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Re: ePO upgrade failed from 5.9 to 5.10

As a tip for troubleshooting install/upgrade failures, the error ini log has the error that caused the failure.  You then look for that error in the msi log.  Above that error you will see something like "command to run..." and a string of commands, but at the end of that, it tells you exactly what log to look at for the failure cause.  Typically for an upgrade it might be the core_upgrade log in the troubleshoot folder sub folders, but it may be other log.

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