ePO not loading

[hanslombado]

When I try to load the ePO console, the browser shows the following message:

An unexpected error occurred while trying to handle your request.

From what I can see in the logs, at some point there wasn't enough hard disk space but at that time the console was still working. The error appeared first after a reboot of the machine and persists after freeing up additional 10Gig of hard disk space.

Edit: The error also occurs when opening the https://localhost:8443/core/config website. While trying to dig through the logs I found that packages were only partially installed. I removed the corresponding folders from the Server/extensions/installed folder as it was suggested in other threads. But the error while loading the login page remained. After a reboot of the machine i now see mainly this in the logs:

2017-07-27 15:33:59,583 INFO  [http-nio-8443-exec-22] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:33:59,584 DEBUG [http-nio-8443-exec-22] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,686 DEBUG [http-nio-8444-exec-3] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,686 DEBUG [http-nio-8444-exec-3] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,687 ERROR [http-nio-8444-exec-3] server.OrionLoginModule  - Failed login attempt for  due runtime exception

2017-07-27 15:34:09,689 DEBUG [http-nio-8444-exec-3] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,691 DEBUG [http-nio-8444-exec-4] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,693 DEBUG [http-nio-8444-exec-4] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,693 DEBUG [http-nio-8444-exec-4] server.OrionLoginModule  - attempt to load a user = system_xxxx logging internally (via ePO console)

2017-07-27 15:34:09,693 ERROR [http-nio-8444-exec-4] server.OrionLoginModule  - Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,694 INFO  [http-nio-8444-exec-4] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,697 DEBUG [http-nio-8444-exec-4] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,731 DEBUG [http-nio-8443-exec-3] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,732 DEBUG [http-nio-8443-exec-3] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,732 DEBUG [http-nio-8443-exec-3] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,733 DEBUG [http-nio-8443-exec-4] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,734 DEBUG [http-nio-8443-exec-4] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,734 DEBUG [http-nio-8443-exec-4] server.OrionLoginModule  - attempt to load a user = system_xxxx logging internally (via ePO console)

2017-07-27 15:34:09,734 ERROR [http-nio-8443-exec-4] server.OrionLoginModule  - Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,734 INFO  [http-nio-8443-exec-4] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,736 DEBUG [http-nio-8443-exec-4] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

[Mfryksten]

did you resolve this? We seem to have the same issue
thanks

/Mikael

[cdinet]

For both of you with this issue, when did the issue start and what changed?  Turn off epo services, rename the current orion.log to .old so it will write a new one on startup.  Then turn on epo services and after about 10 minutes, email me the orion log.  I don't want you to post potential sensitive info here.

caryn_dinet@mcafee.com