ePO menu are not displayed

[JLDT]

Hello,

Since few days, one of my ePO users is reporting an issue in his console. he's able to log on the console but ePO menu and shortcut (in the favorite bar) are not displayed.

We are using ePO 5.10 Update 4 and we have the issue with Chrome 79. You'll find 2 screenshot attached to this thread;

We tried from another laptop, with the same Chrome version and another account without issue.

We tried with another laptop with the same Chrome version and same account, and we have the issue.

We tried with same laptop (so same Chrome) and another account and we have the issue.

I would say it looks like the Chrome version can be the root cause, but i don't find any comments on McAfee about this. 

I've tried from Edge and we had to refresh the page to get the menu.. 

Have you already face similar issue ? thanks for your help.

[YashT]

Hello @JLDT ,

I would like to know if you are able to see all the options within Menu when you logon to epo console.

If yes, then header on which you are not seeing the options try to manually drag and drop on header ,

logout and then login again.

[JLDT]

Hello,
Thanks for your reply.
Unfortunately, we can't open the menu to drag & drop items. Same thing for the user menu (where user can disconnect).

[YashT]

Hello @JLDT ,

Could you please try to check the same thing in different browser and on same system with same account which is getting issue.

[JLDT]

Hello,
It works with Internet Explorer.
Google version used (where we have the issue) : Version 79.0.3945.88 (Official Build) (64-bit)

But we also tried with another account and this version and we have no issue.

[Hem]

Please check zoom level. If it's other than 100% then we may face the issue.

https://kc.mcafee.com/corporate/index?page=content&id=KB51569

More over this looks browser issue. I would repair, un/reinstall chrome.

[LKS]

Hi JLDT,

I just checked in my machine, even increasing the zoom size does not make any different and i can still  see all the menus. I would say uninstall and reinstall may fix this issue. Also i tried on incognito mode with same size, no luck.

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[cdinet]

What has changed from the time things were working and when they are not?  Is the url for the epo server in the trusted sites in browser?  Are you using ip address in url, NetBIOS or fqdn?  Does it behave differently with either of those?

[JLDT]

Hello,
Thanks for your email.
Unfortunately, user has not used the ePO console during 2/3 weeks so we don't know when issue is appeared.
URL for ePO is not in the trusted sites, and we are not using IP in url. Only DNS alias.
I'll ask to try with IP/Netbios name and come back to you.

[cdinet]

Try also adding it to trusted sites.