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ePO failed to connect to SQL. ePOData_Connection.cpp(xxx)

Hi Guys,


We're had some problems with connection with SQL and ePO.

Yesterday, ePO lost connection with Database, but, after restart the services from ePO,

the connection starts normal again.


I collected logs from server_.log

The error showed is:


20200106081841 E #08984 EPODAL , msg=Unspecified error

20200106081841 E #08984 EPODAL ePOData_DirectoryNode.cpp(372): COM

Error 0x80004005, source=Microsoft SQL Server Native Client 11.0, desc=TCP Provider: A

connection attempt failed because the connected party did not properly respond after a

period of time, or established connection failed because connected host has failed to

respond.

 

20200106081841 E #08984 EPODAL , msg=Unspecified error

20200106081841 I #08984 MOD_EPO epo request processed, rc=503, session

ID=950634, session time=47ms

20200106081842 E #08160

EPODAL ePOData_Connection.cpp(616): COM Error 0x80004005, source=Microsoft

SQL Server Native Client 11.0, desc=TCP Provider: A connection attempt failed because

the connected party did not properly respond after a period of time, or established

connection failed because connected host has failed to respond.

 

20200106081842 E #08160 EPODAL , msg=Unspecified error

20200106081842 E #08160 EPODAL ePOData_Connection.cpp(634): COM Error

0x80004005, source=Microsoft SQL Server Native Client 11.0, desc=TCP Provider: A

connection attempt failed because the connected party did not properly respond after

a period of time, or established connection failed because connected host has failed to

respond.

 

This error happend for the second time in two months.

Please, do you know how can we resolve this?


Thank you.

Best Regards.

1 Reply
cdinet
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: ePO failed to connect to SQL. ePOData_Connection.cpp(xxx)

We are only reporting the response from the sql server here:

connection failed because connected host has failed to respond

So you might want to look at sql error logs for that time frame to see if the sql server had any issues.

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