ePO Update 11 fails after 99%

[Trymelatr]

Just recently  completed Update 10...everything went ok.  Now doing Update 11 and after 99% complete it fails. The first error in the log is....

2022-01-16T18:40:13.541Z - info: Waiting for apply updates to completed
2022-01-16T18:40:13.541Z - info: Skipping taking backup of file d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll as original backup file exists in d:/Program Files (x86)/McAfee/ePolicy Orchestrator/updates/CU-11
2022-01-16T18:40:13.541Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\webapps\EPOCore\comdll\epoevents.dll to d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll
2022-01-16T18:40:13.544Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\webapps\EPOCore\comdll\epoevents.dll.sig to d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll.sig
2022-01-16T18:40:13.546Z - info: Total files processed : 481 success : 137 failure : 0
2022-01-16T18:40:13.546Z - info: Waiting for apply updates to completed
2022-01-16T18:40:13.546Z - info: Config executions starting ....
2022-01-16T18:40:13.547Z - info: Config executions are done....
2022-01-16T18:40:13.548Z - info: Skipping copying file bin as backup file already exists in d:/Program Files (x86)/McAfee/ePolicy Orchestrator/updates/CU-11
2022-01-16T18:40:13.548Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\apache\bin to d:/Program Files (x86)/McAfee/ePolicy Orchestrator//apache2//bin
2022-01-16T18:40:13.592Z - error: Unknown error while executing other file
2022-01-16T18:40:13.592Z - error: Error: EPERM: operation not permitted, unlink 'd:\Program Files (x86)\McAfee\ePolicy Orchestrator\apache2\bin\libapr-1.dll'
at Object.fs.unlinkSync (fs.js:1061:3)
at mayCopyFile (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:59:8)
at onFile (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:54:10)
at getStats (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:48:44)
at startCopy (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:38:10)
at copyDirItem (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:122:10)
at fs.readdirSync.forEach.item (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:115:39)
at Array.forEach (<anonymous>)
at copyDir (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:115:23)
at onDir (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:105:10)
2022-01-16T18:40:13.592Z - info: Add update with id CU-11 to failed update list
2022-01-16T18:40:13.592Z - info: Total files processed : 481 success : 137 failure : 1

I havent been able to track anything down on searches.  Ideas?

Thanks, Jim

[aguevara]

It sounds like the service is restarted during the update, do you have any software on your environment doing that? we have seen this issue affecting another .dll 

https://kc.mcafee.com/corporate/index?page=content&id=KB94451

Regards

Alejandro

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[Trymelatr]

I dont think that applies to us. Its a Windows server with Just ePO on it and the Mcafee agents.  We have another environment with the same setup and Update 11 installed successfully.  I dont see any other services that would do that.

Thanks,

Jim

[aguevara · Accepted solution]

Then something else is interfering with that file, try restarting the machine to release any handles on that file and if the problem persist then try the update while running a procmon to see what's interfering with the file/ service

Regards

Alejandro

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

[Trymelatr]

I disabled the epo services and restarted - turned them back to Auto but left them unstarted and the update went through and started them after. Thanks!

[aguevara]

great 🙂