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ePO Update 11 fails after 99%

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Just recently  completed Update 10...everything went ok.  Now doing Update 11 and after 99% complete it fails. The first error in the log is....

 

2022-01-16T18:40:13.541Z - info: Waiting for apply updates to completed
2022-01-16T18:40:13.541Z - info: Skipping taking backup of file d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll as original backup file exists in d:/Program Files (x86)/McAfee/ePolicy Orchestrator/updates/CU-11
2022-01-16T18:40:13.541Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\webapps\EPOCore\comdll\epoevents.dll to d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll
2022-01-16T18:40:13.544Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\webapps\EPOCore\comdll\epoevents.dll.sig to d:/Program Files (x86)/McAfee/ePolicy Orchestrator/server/extensions/installed/EPOCore/5.10.0.2428//comdll/epoevents.dll.sig
2022-01-16T18:40:13.546Z - info: Total files processed : 481 success : 137 failure : 0
2022-01-16T18:40:13.546Z - info: Waiting for apply updates to completed
2022-01-16T18:40:13.546Z - info: Config executions starting ....
2022-01-16T18:40:13.547Z - info: Config executions are done....
2022-01-16T18:40:13.548Z - info: Skipping copying file bin as backup file already exists in d:/Program Files (x86)/McAfee/ePolicy Orchestrator/updates/CU-11
2022-01-16T18:40:13.548Z - info: Copying file from C:\Temp\ePO_5.10.0_Update_11\resources\app\release\apache\bin to d:/Program Files (x86)/McAfee/ePolicy Orchestrator//apache2//bin
2022-01-16T18:40:13.592Z - error: Unknown error while executing other file
2022-01-16T18:40:13.592Z - error: Error: EPERM: operation not permitted, unlink 'd:\Program Files (x86)\McAfee\ePolicy Orchestrator\apache2\bin\libapr-1.dll'
at Object.fs.unlinkSync (fs.js:1061:3)
at mayCopyFile (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:59:8)
at onFile (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:54:10)
at getStats (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:48:44)
at startCopy (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:38:10)
at copyDirItem (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:122:10)
at fs.readdirSync.forEach.item (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:115:39)
at Array.forEach (<anonymous>)
at copyDir (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:115:23)
at onDir (C:\Temp\ePO_5.10.0_Update_11\resources\app\node_modules\fs-extra\lib\copy-sync\copy-sync.js:105:10)
2022-01-16T18:40:13.592Z - info: Add update with id CU-11 to failed update list
2022-01-16T18:40:13.592Z - info: Total files processed : 481 success : 137 failure : 1

I havent been able to track anything down on searches.  Ideas?

Thanks, Jim

1 Solution

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aguevara
McAfee Employee
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Message 4 of 6

Re: ePO Update 11 fails after 99%

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Then something else is interfering with that file, try restarting the machine to release any handles on that file and if the problem persist then try the update while running a procmon to see what's interfering with the file/ service

Regards

Alejandro

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

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5 Replies
aguevara
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Message 2 of 6

Re: ePO Update 11 fails after 99%

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It sounds like the service is restarted during the update, do you have any software on your environment doing that? we have seen this issue affecting another .dll 

https://kc.mcafee.com/corporate/index?page=content&id=KB94451

Regards

Alejandro

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: ePO Update 11 fails after 99%

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I dont think that applies to us. Its a Windows server with Just ePO on it and the Mcafee agents.  We have another environment with the same setup and Update 11 installed successfully.  I dont see any other services that would do that.

Thanks,

Jim

aguevara
McAfee Employee
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Message 4 of 6

Re: ePO Update 11 fails after 99%

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Then something else is interfering with that file, try restarting the machine to release any handles on that file and if the problem persist then try the update while running a procmon to see what's interfering with the file/ service

Regards

Alejandro

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

Re: ePO Update 11 fails after 99%

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I disabled the epo services and restarted - turned them back to Auto but left them unstarted and the update went through and started them after. Thanks!
aguevara
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Message 6 of 6

Re: ePO Update 11 fails after 99%

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great 🙂 

 

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