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If you have a new grant number, you will also have a different license key. When you log into the download site with your grant number, you will see that new license key - use that one in epo.
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I have attached screen shots of both ePO versions.
I should also note that our license lapsed - about 1.5 weeks ago. We just got our new grant number. Not sure if that makes a difference or not.
Please advise.
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I would suggest you to kindly make sure the license key in server settings. If you have been provided with a new License after renewal. You key in the new license key and check if that resolves the issue.
Also consider restarting the ePO services
If you have a new grant number, you will also have a different license key. When you log into the download site with your grant number, you will see that new license key - use that one in epo.
Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
That's what I ended up doing. Thank you!
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