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mlajoie
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Message 1 of 5
‎11-27-2019 05:26 AM

ePO Software Catalog

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The software catalog only shows EVALUATION branch. Something has changed and can't figure out what is going on. ePO 5.10 update 4. Our old ePO 5.3.2 shows all software. Thoughts?
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cdinet
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Message 4 of 5
‎11-27-2019 07:47 AM

Re: ePO Software Catalog

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If you have a new grant number, you will also have a different license key.  When you log into the download site with your grant number, you will see that new license key - use that one in epo.

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mlajoie
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Message 2 of 5
‎11-27-2019 05:30 AM

Re: ePO Software Catalog

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I have attached screen shots of both ePO versions.

I should also note that our license lapsed - about 1.5 weeks ago.  We just got our new grant number.  Not sure if that makes a difference or not.

Please advise.

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Thussain
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Message 3 of 5
‎11-27-2019 05:52 AM

Re: ePO Software Catalog

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Thank you for posting your query

I would suggest you to kindly make sure the license key in server settings. If you have been provided with a new License after renewal. You key in the new license key and check if that resolves the issue. 

Also consider restarting the ePO services

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cdinet
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Message 4 of 5
‎11-27-2019 07:47 AM

Re: ePO Software Catalog

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If you have a new grant number, you will also have a different license key.  When you log into the download site with your grant number, you will see that new license key - use that one in epo.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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mlajoie
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Message 5 of 5
‎11-27-2019 07:49 AM

Re: ePO Software Catalog

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That's what I ended up doing.  Thank you!

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