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ePO LDAP Registration Issue

I have a Windows Server 2008 R2 Enterprise DC, and a member server Windows Server 2008 Enterprise SP2 on which I have installed ePO 4.6, when I am trying to Register ePO with AD its returning one error continously i.e. "Unable to authenticate with the LDAP server. The server requires SSL connections. Enable SSL and retry."

Second when I am trying to install VSE 8.8 on Client pcs(XP SP3) its not installing but returning errors in agent 4.6.

Agent Subsystem          25/07/2013          9:26:36 AM          Info          Agent communication session closed

Agent Subsystem          25/07/2013          9:26:36 AM          Info          No package received from ePO Server

Agent Subsystem          25/07/2013          9:26:35 AM          Info          Agent is connecting to ePO server

Agent Subsystem          25/07/2013          9:26:35 AM          Info          Agent communication session started

Agent Subsystem          25/07/2013          9:26:35 AM          Info          Sending the next batch of 2 data channel items

Scheduler          25/07/2013          9:26:33 AM          Info          The task +VSE is deleted (ID={800DBD45-0E90-4692-B3FB-18AC6135D523})

Updater          25/07/2013          9:26:23 AM          Info          Update Finished

Updater          25/07/2013          9:26:23 AM          Info          Error occurred while installing VIRUSCAN8800.

Updater          25/07/2013          9:26:16 AM          Info          Verifying vcredist_x64.exe.

Updater          25/07/2013          9:26:16 AM          Info          Downloading vcredist_x64.exe.

Updater          25/07/2013          9:26:16 AM          Info          Verifying vcredist_x86.exe.

Updater          25/07/2013          9:26:15 AM          Info          Downloading vcredist_x86.exe.

Updater          25/07/2013          9:26:15 AM          Info          Verifying WindowsInstaller-KB893803-v2-x86.exe.

Updater          25/07/2013          9:26:15 AM          Info          Downloading WindowsInstaller-KB893803-v2-x86.exe.

Updater          25/07/2013          9:26:14 AM          Info          Verifying VSE880.msi.

Updater          25/07/2013          9:26:10 AM          Info          Downloading VSE880.msi.

Updater          25/07/2013          9:26:10 AM          Info          Verifying UnInst.Ini.

Updater          25/07/2013          9:26:10 AM          Info          Downloading UnInst.Ini.

Updater          25/07/2013          9:26:10 AM          Info          Verifying Uninstx64.exe.

Updater          25/07/2013          9:26:10 AM          Info          Downloading Uninstx64.exe.

Updater          25/07/2013          9:26:10 AM          Info          Verifying Uninst.exe.

Updater          25/07/2013          9:26:10 AM          Info          Downloading Uninst.exe.

Updater          25/07/2013          9:26:10 AM          Info          Verifying setup.ini.

Updater          25/07/2013          9:26:10 AM          Info          Downloading setup.ini.

Updater          25/07/2013          9:26:10 AM          Info          Verifying setupvse.exe.

Updater          25/07/2013          9:26:09 AM          Info          Downloading setupvse.exe.

Updater          25/07/2013          9:26:09 AM          Info          Verifying msistrings.bin.

Updater          25/07/2013          9:26:07 AM          Info          Downloading msistrings.bin.

Updater          25/07/2013          9:26:07 AM          Info          Installing VIRUSCAN8800.

Updater          25/07/2013          9:26:06 AM          Info          Loading update configuration from: PkgCatalog.xml

Updater          25/07/2013          9:26:06 AM          Info          Extracting PkgCatalog.z.

Updater          25/07/2013          9:26:06 AM          Info          Verifying PkgCatalog.z.

Updater          25/07/2013          9:26:06 AM          Info          Downloading PkgCatalog.z.

Updater          25/07/2013          9:26:05 AM          Info          Verifying VSE880Det.McS.

Updater          25/07/2013          9:26:05 AM          Info          Downloading VSE880Det.McS.

Updater          25/07/2013          9:26:05 AM          Info          Verifying VSE880Det.McS.

Updater          25/07/2013          9:26:04 AM          Info          Loading update configuration from: catalog.xml

Updater          25/07/2013          9:26:04 AM          Info          Extracting catalog.z.

Updater          25/07/2013          9:26:04 AM          Info          Verifying catalog.z.

Updater          25/07/2013          9:26:04 AM          Info          Downloading catalog.z.

Updater          25/07/2013          9:26:04 AM          Info          Initializing update...

Updater          25/07/2013          9:26:04 AM          Info          Checking update packages from repository ePO_MULTI-SERVE.

Scheduler          25/07/2013          9:26:03 AM          Info          Scheduler: Invoking task [+VSE]...

Scheduler          25/07/2013          9:25:48 AM          Info          Added a new task +VSE to Scheduler's task list

Agent Subsystem          25/07/2013          9:25:48 AM          Info          Agent communication session closed

Agent Subsystem          25/07/2013          9:25:48 AM          Info          No package received from ePO Server

Agent Subsystem          25/07/2013          9:25:47 AM          Info          Agent is connecting to ePO server

Agent Subsystem          25/07/2013          9:25:47 AM          Info          Agent communication session started

Agent Subsystem          25/07/2013          9:25:47 AM          Info          Sending the next batch of 1 data channel items

Agent Subsystem          25/07/2013          9:25:45 AM          Info          Agent communication session closed

Agent Subsystem          25/07/2013          9:25:45 AM          Info          Package uploaded to ePO Server successfully

Agent Subsystem          25/07/2013          9:25:45 AM          Info          Agent is connecting to ePO server

Agent Subsystem          25/07/2013          9:25:45 AM          Info          Agent communication session started

Agent Subsystem          25/07/2013          9:25:15 AM          Info          Next policy enforcement in 5 minutes

Agent Subsystem          25/07/2013          9:25:15 AM          Info          Agent finished Enforcing policies

Management          25/07/2013          9:25:14 AM          Info          Enforcing Policies for EPOAGENT3000

Management          25/07/2013          9:25:14 AM          Info          Enforcing Policies for EPOAGENT3000META

Agent Monitor          25/07/2013          9:25:14 AM          Info          Agent service is running

I dont know whats wrong with this, but when I am doing the same in test environment its running without any issues.

Please Provide better solution.

Thanks.


2 Replies
Highlighted

Re: ePO LDAP Registration Issue

Hi jeelani, if you registered an AD server into ePO did you check the "Use SSL" option? Also did you test de connection when defining it?

AD.PNG

As for the XP computers, if this happens in more than one then the best way would be trying to install VSE locally on a computer and see which error message it throws

Highlighted

Re: ePO LDAP Registration Issue

Yes I checked "Use SSL" but no use same error giving.

And I installed VSE 8.8 on client directly without any issue but through ePO 4.6 not able to do this.

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