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ePO 5.9.1 Support

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Can someone send me a KB with the status of the support of ePO 5.9.1 which we are running on our estate please?

I thought it went end of life in August 2021 but does this mean that McAfee are not accepting service requests for faults or just stopped releasing hotfixes for issues (or both)

Thanks

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aguevara
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Re: ePO 5.9.1 Support

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here is the article:

https://kc.mcafee.com/corporate/index?page=content&id=KB93286

please also see our End Of live policy as it clarify your question:

https://www.mcafee.com/enterprise/en-gb/support/product-eol.html

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aguevara
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Message 2 of 3

Re: ePO 5.9.1 Support

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here is the article:

https://kc.mcafee.com/corporate/index?page=content&id=KB93286

please also see our End Of live policy as it clarify your question:

https://www.mcafee.com/enterprise/en-gb/support/product-eol.html

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
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Re: ePO 5.9.1 Support

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We will give best effort support for helping upgrade to a supported version and sometimes that involves fixing issues that prevent you from upgrading.  If the issue is too complex and would require dev analysis, we would then ask you to set up a new server and migrate your systems.

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