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cdinet
McAfee Employee
McAfee Employee
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Message 11 of 15

Re: ePO 5.3.1 to 5.10 upgrade fails towards end of install

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Vivs has identified your last error correctly.  Let us know if that helps or not.  If you need assistance identifying the invalid deployment task, or have trouble removing it, let us know.

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Message 12 of 15

Re: ePO 5.3.1 to 5.10 upgrade fails towards end of install

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Hey, I got it all up and running now. Sincerely thank you for the help!

cdinet
McAfee Employee
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Message 13 of 15

Re: ePO 5.3.1 to 5.10 upgrade fails towards end of install

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So glad it was successful!  Glad to help.

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LKS
McAfee Employee
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Message 14 of 15

Re: ePO 5.3.1 to 5.10 upgrade fails towards end of install

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Hi CakeGuy59,

Since you have tried to upgrade multiple times, first i would check if your current EPO is up and running without any issue. Though if you have cleared all the previous error, if the current setup is not functioning, then there is no point of trying to upgrade again. 

* Check if your user account has enough permission to make necessary changes on the DB during an upgrade.

* Check if SQL server supports TLS 1.2 (since you are upgradating to EPO 5.10, SQL server should support TLS 1.2)

* Hope you ran ePIPA tool before you proceed an upgrade.

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Hem
McAfee Employee
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Message 15 of 15

Re: ePO 5.3.1 to 5.10 upgrade fails towards end of install

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Without logs, it will be really difficult to guess the cause of failure.

The issue seems to be key length of ePO cert. That's why it's try to start services for 45 times and fails.

 

Please look at #: https://kc.mcafee.com/corporate/index?page=content&id=KB89995

 

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