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ePO 5.10 CU11 Missing certificate after upgrade

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ePO 5.10 CU10 to CU 11

Windows Server 2016, etc, etc

I just upgraded to ePO 5.10 CU 11 and after the upgrade I cannot load the console in any browser. I was able to rollback.

I believe that the internal generated certificate is somehow missing. Does anyone know a way to migrate or reset to a self-signed?

C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Logs\ stderror shows this:

Oct 26, 2021 4:15:02 PM org.bouncycastle.jsse.provider.ProvTrustManagerFactorySpi engineInit
INFO: Initialized with trust store at path: C:\PROGRA~2\McAfee\EPOLIC~1\JRE\lib\security\cacerts
Oct 26, 2021 4:15:02 PM org.bouncycastle.jsse.provider.ProvTlsClient notifyAlertRaised
INFO: Client raised fatal(2) bad_certificate(42) alert: Failed to read record
org.bouncycastle.tls.TlsFatalAlert: bad_certificate(42)
at org.bouncycastle.jsse.provider.ProvTlsClient$1.notifyServerCertificate(Unknown Source)
at org.bouncycastle.tls.TlsUtils.processServerCertificate(Unknown Source)
at org.bouncycastle.tls.TlsClientProtocol.handleServerCertificate(Unknown Source)
at org.bouncycastle.tls.TlsClientProtocol.handleHandshakeMessage(Unknown Source)
at org.bouncycastle.tls.TlsProtocol.processHandshakeQueue(Unknown Source)
at org.bouncycastle.tls.TlsProtocol.processRecord(Unknown Source)
at org.bouncycastle.tls.RecordStream.readRecord(Unknown Source)
at org.bouncycastle.tls.TlsProtocol.safeReadRecord(Unknown Source)
at org.bouncycastle.tls.TlsProtocol.blockForHandshake(Unknown Source)
at org.bouncycastle.tls.TlsClientProtocol.connect(Unknown Source)
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.startHandshake(Unknown Source)
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.jav...)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:352)
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.validateHttpResponse(HttpUrlClient.java:367)
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.getResponseString(HttpUrlClient.java:395)
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.getSupportSnsFromItFeeder(HttpUrlClient.java:244)
at com.mcafee.epo.supportcenter.service.SupportCenterService.downloadSns(SupportCenterService.java:143)
at com.mcafee.epo.supportcenter.command.DownloadSnsCommand.invoke(DownloadSnsCommand.java:74)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1275)
at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1000)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:969)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:946)
at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:434)
at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:471)
at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:380)
at com.mcafee.orion.scheduler.chainable.Chain.invoke(Chain.java:61)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1275)
at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runTask(ScheduledTaskManagerImpl.java:1582)
at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runValidatedTaskInvocation(ScheduledTaskManagerImpl.java:1553)
at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runValidatedTaskInvocation(ScheduledTaskManagerImpl.java:1507)
at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.execute(ScheduledTaskManagerImpl.java:1318)
at com.mcafee.orion.task.queue.TaskQueueEngine.runTask(TaskQueueEngine.java:861)
at com.mcafee.orion.task.queue.TaskQueueEngine.runTask(TaskQueueEngine.java:843)
at com.mcafee.orion.task.queue.TaskQueueEngine.lambda$submitTasks$9(TaskQueueEngine.java:813)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

 

orion log shows this:

2021-10-26T15:44:34,642 ERROR [main] httpclient.HttpUrlClient - Error in fetching search results from https://supportservices.mcafee.com/fnd/services/authentication/token?secretkey=KBgQCAS8CwLNgS4Sckrd3...
org.bouncycastle.tls.TlsFatalAlert: certificate_unknown(46)
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.checkServerTrusted(ProvSSLSocketDirect.java:135) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvTlsClient$1.notifyServerCertificate(ProvTlsClient.java:360) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsUtils.processServerCertificate(TlsUtils.java:4690) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsClientProtocol.handleServerCertificate(TlsClientProtocol.java:790) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsClientProtocol.handleHandshakeMessage(TlsClientProtocol.java:548) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsProtocol.processHandshakeQueue(TlsProtocol.java:691) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsProtocol.processRecord(TlsProtocol.java:580) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.RecordStream.readRecord(RecordStream.java:245) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsProtocol.safeReadRecord(TlsProtocol.java:839) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsProtocol.blockForHandshake(TlsProtocol.java:416) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.tls.TlsClientProtocol.connect(TlsClientProtocol.java:86) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.startHandshake(ProvSSLSocketDirect.java:445) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.startHandshake(ProvSSLSocketDirect.java:426) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559) ~[?:1.8.0_301]
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.jav...) ~[?:1.8.0_301]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570) ~[?:1.8.0_301]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498) ~[?:1.8.0_301]
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480) ~[?:1.8.0_301]
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:352) ~[?:1.8.0_301]
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.validateHttpResponse(HttpUrlClient.java:367) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.getResponseString(HttpUrlClient.java:395) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.service.rest.httpclient.HttpUrlClient.getTokenFromFeeder(HttpUrlClient.java:340) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.dao.SupportFeederDao.initializeTokenAndUpdateInFeeder(SupportFeederDao.java:177) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.dao.SupportFeederDao.getAllFeeder(SupportFeederDao.java:147) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.cache.SupportCenterCache.fetchFeederFromDb(SupportCenterCache.java:321) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.cache.SupportCenterCache.loadResourceObjectInCache(SupportCenterCache.java:181) ~[SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.cache.SupportCenterCache.lambda$initDataFromDb$3(SupportCenterCache.java:146) ~[SupportCenter.jar:434]
at java.util.ArrayList.forEach(ArrayList.java:1259) [?:1.8.0_301]
at com.mcafee.epo.supportcenter.cache.SupportCenterCache.initDataFromDb(SupportCenterCache.java:143) [SupportCenter.jar:434]
at com.mcafee.epo.supportcenter.cache.SupportCenterCache.<init>(SupportCenterCache.java:87) [SupportCenter.jar:434]
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) ~[?:1.8.0_301]
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_301]
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_301]
at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_301]
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:147) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:122) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:267) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1137) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1040) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:504) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:303) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:299) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:189) [orion-core-common.jar:202109280152]
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:351) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:108) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1475) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1220) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:537) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:189) [orion-core-common.jar:202109280152]
at com.mcafee.orion.core.spring.SpringCommandRegistration.afterPropertiesSet(SpringCommandRegistration.java:53) [orion-core-common.jar:202109280152]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1631) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1568) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:539) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:303) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:299) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:189) [orion-core-common.jar:202109280152]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:755) [spring-beans-4.1.9.RELEASE.jar:4.1.9.RELEASE]
at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:114) [orion-core-common.jar:202109280152]
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:816) [orion-core-common.jar:202109280152]
at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:399) [orion-core-common.jar:202109280152]
at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:855) [orion-core-common.jar:202109280152]
at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:80) [orion-core-server.jar:202109280152]
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123) [catalina.jar:9.0.52]
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:423) [catalina.jar:9.0.52]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:193) [catalina.jar:9.0.52]
at org.apache.catalina.startup.Catalina.start(Catalina.java:772) [catalina.jar:9.0.52]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_301]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_301]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_301]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_301]
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:345) [bootstrap.jar:9.0.52]
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:476) [bootstrap.jar:9.0.52]
Caused by: java.security.cert.CertificateException: Unable to construct a valid chain
at org.bouncycastle.jsse.provider.ProvX509TrustManager.validateChain(ProvX509TrustManager.java:313) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.checkTrusted(ProvX509TrustManager.java:272) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.checkServerTrusted(ProvX509TrustManager.java:181) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.checkServerTrusted(ProvSSLSocketDirect.java:131) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
... 80 more
Caused by: java.security.cert.CertPathBuilderException: Unable to find certificate chain.
at org.bouncycastle.jcajce.provider.PKIXCertPathBuilderSpi.engineBuild(Unknown Source) ~[bc-fips-1.0.2.1.jar:1.0.2.1]
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280) ~[?:1.8.0_301]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.buildCertPath(ProvX509TrustManager.java:245) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.validateChain(ProvX509TrustManager.java:300) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.checkTrusted(ProvX509TrustManager.java:272) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvX509TrustManager.checkServerTrusted(ProvX509TrustManager.java:181) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
at org.bouncycastle.jsse.provider.ProvSSLSocketDirect.checkServerTrusted(ProvSSLSocketDirect.java:131) ~[bctls-fips-1.0.12.1.jar:1.0.12.1]
... 80 more
2021-10-26T15:44:34,649 ERROR [main] dao.SupportFeederDao - Token update failed but as token has not expired so sending the same ITSupportServicesProdFeeder
2021-10-26T15:45:40,149 ERROR [scheduler-InternalTask-thread-14] httpconnections.ApacheClientApiManager - Proxy is not enabled ,failed to connect via proxy
2021-10-26T15:45:40,259 ERROR [scheduler-InternalTask-thread-14] compatibility.DownloadCompatibilityData - downloadFile : certificate_unknown(46)
2021-10-26T15:49:14,626 ERROR [https-jsse-nio-8444-exec-3] server.OrionLoginModule - Error occured while updating last logon time in the database
2021-10-26T15:49:14,693 ERROR [https-jsse-nio-8444-exec-4] server.OrionLoginModule 41 - Error occured while updating last logon time in the database
2021-10-26T15:49:14,783 ERROR [https-jsse-nio-8444-exec-9] server.OrionLoginModule - Error occured while updating last logon time in the database
2021-10-26T15:49:14,819 ERROR [https-jsse-nio-8444-exec-10] server.OrionLoginModule 41 C0D3CE1449586ACF2BC9935EA32A1261.route1 - Error occured while updating last logon time in the database
2021-10-26T15:49:14,891 ERROR [https-jsse-nio-8444-exec-15] server.OrionLoginModule - Error occured while updating last logon time in the database
2021-10-26T15:49:14,925 ERROR [https-jsse-nio-8444-exec-16] server.OrionLoginModule 41 25970B2A49872A8B28BADD47E0E8C824.route1 - Error occured while updating last logon time in the database
2021-10-26T15:56:00,902 ERROR [https-jsse-nio-8444-exec-22] server.OrionLoginModule 40 18CD610800214BEE654B471910C1B63C.route1 - Error occured while updating last logon time in the database
2021-10-26T15:56:01,444 ERROR [https-jsse-nio-8444-exec-23] server.OrionLoginModule 42 - Error occured while updating last logon time in the database
2021-10-26T15:56:01,605 ERROR [https-jsse-nio-8444-exec-3] server.OrionLoginModule - Error occured while updating last logon time in the database
2021-10-26T15:56:01,639 ERROR [https-jsse-nio-8444-exec-5] server.OrionLoginModule 42 - Error occured while updating last logon time in the database
2021-10-26T15:56:01,718 ERROR [https-jsse-nio-8444-exec-9] server.OrionLoginModule - Error occured while updating last logon time in the database
2021-10-26T15:56:01,754 ERROR [https-jsse-nio-8444-exec-10] server.OrionLoginModule 42 5823C3B92F367BC3DB7FCD41F53BCA96.route1 - Error occured while updating last logon time in the database
2021-10-26T15:59:42,365 ERROR [scheduler-InternalTask-thread-12] engine.InternalTaskWrapper - Unhandled exception thrown by InternalTask telemetry.data.collector.task
java.lang.NullPointerException: null
at com.mcafee.EPOAGENTMETA.pip.TelemetryDataCollector.mergeJsonDataFromClient(TelemetryDataCollector.java:528) ~[?:?]
at com.mcafee.EPOAGENTMETA.pip.TelemetryDataCollector.retrieveTelemetryDataFromEpo(TelemetryDataCollector.java:405) ~[?:?]
at com.mcafee.EPOAGENTMETA.pip.TelemetryDataCollector.run(TelemetryDataCollector.java:197) ~[?:?]
at com.mcafee.orion.scheduler.engine.InternalTaskWrapper.run(InternalTaskWrapper.java:26) [scheduler.jar:202109280152]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_301]
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308) [?:1.8.0_301]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180) [?:1.8.0_301]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294) [?:1.8.0_301]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_301]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_301]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_301]
2021-10-26T16:00:32,253 ERROR [scheduler-TaskQueueEngine-thread-2] db.DbCpuCheck - DbCpuCheck failed. No result found for cpu usage
2021-10-26T16:00:45,723 ERROR [scheduler-TaskQueueEngine-thread-2] db.DbMemoryCheck - DbMemoryCheck failed. No result found for databsae machine remaining memory

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cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: ePO 5.10 CU11 Missing certificate after upgrade

Jump to solution

Those are all supportcenter related errors and should have nothing to do with ability to log into console.  When you load the console, what errors do you see?  Does the page load at all?  Are all the services running, particularly the application server service?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

1 Reply
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: ePO 5.10 CU11 Missing certificate after upgrade

Jump to solution

Those are all supportcenter related errors and should have nothing to do with ability to log into console.  When you load the console, what errors do you see?  Does the page load at all?  Are all the services running, particularly the application server service?

Was my reply helpful?
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