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ePO 4 Event Parser Error hr=80040e10 and Virusscan 8.7

UPDATE 04.10.2009 11:00 EST:

I exported my Virusscan 8.7 policies and removed both the VIRUSSCAN8700.zip and VIRUSSCANREPORTS.zip. Reimported both, setup my policies (no luck).

I also tried KB53705 and 542311 rows were effected for the first query. I then removed the VIRUSSCANREPORTS.zip and then imported VIRUSSCANREPORTS.zip, still does not work.

I moved from a SQL 2000 database on another server to SQL 2005 MSDE running on the same server about when this problem started happening two weeks ago. I do believe they are related. The problem is the only events not being processed are virus events, everything else is working i.e. being processed properly.

ORIGINAL POST:

I am getting the following in my ePO 4 event parser event log:

20090409161349 E #4928 CEPODAL::ExecQuery DAL error: Procedure or function 'VSE_InsertVirusDetectionEvent' expects parameter '@szVirusType', which was not supplied.
20090409161349 E #4928 VseBll DAL->ExecQuery failed. hr=80040e10
20090409161349 E #4928 evtp COM Error :80004005 ePOBllExt_ProcessEvent
20090409161349 E #4928 evtp Meaning = Unspecified error
20090409161349 E #4928 evtp Source = (null)
20090409161349 E #4928 evtp Description = (null)


I have tried doing KB50757 replacing Virusscan 8.7 where 8.5 is mentioned in the KB to no avail. I have tried removing the VirusScan Enterprise Reports 1.1.0.124 (VIRUSSCANREPORTS.zip) and readding, stop/starting the event parsing service, etc.

Any ideas would be much appreciated.

Jeremy
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4 Replies
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RE: ePO 4 Event Parser Error hr=80040e10 and Virusscan 8.7

Have you tried reloading all reports related NAP files that where originally in the repository?
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Yes reloaded several times....

shadowman12, I have tried reloading the VIRUSSCANREPORTS.ZIP several times, with/without reboots, etc.

Any other ideas?

Jeremy
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RE: Yes reloaded several times....

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Re: ePO 4 Event Parser Error hr=80040e10 and Virusscan 8.7

I had the same problem and found the solution in a more recent post. So I am just forwarding the information to you because you might have subscribed the threat:

https://kc.mcafee.com/corporate/index?page=content&id=KB66446&pmv=print

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