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Re: ePO 4.6.1 - System Tree Showing the station as unmanaged

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Hi Qauz,

Thanks for your reply. In our case, the target machine is the ePO server itself.

I am the begineer to epo.. can you tell me what is the wrong on my log files.

FrmInst_BCPD01_error from the %temp% directory

2013-11-14 10:41:19.108    E    #8184    Setup    Ins    Error trace:

2013-11-14 10:41:19.108    E    #8184    Thread    Ins     [Main thread]->

2013-11-14 10:41:19.108    E    #8184    Setup    Ins     [Attempting to perform a setup operation]->

2013-11-14 10:41:19.108    E    #8184    Setup    Ins     [Run MSI]->

2013-11-14 10:41:19.108    E    #8184    Setup    Ins      error 1603: Fatal error during installation.

2013-11-14 10:41:19.124    E    #8184    UI    Ins    Error trace:

2013-11-14 10:41:19.124    E    #8184    Thread    Ins     [Main thread]->

2013-11-14 10:41:19.124    E    #8184    UI    Ins      Fatal error during installation.

2013-11-14 12:03:36.190    E    #3812    Setup    Ins    Error trace:

2013-11-14 12:03:36.190    E    #3812    Thread    Ins     [Main thread]->

2013-11-14 12:03:36.190    E    #3812    Setup    Ins     [Attempting to perform a setup operation]->

2013-11-14 12:03:36.190    E    #3812    Setup    Ins     [Run MSI]->

2013-11-14 12:03:36.190    E    #3812    Setup    Ins      error 1603: Fatal error during installation.

2013-11-14 12:03:36.221    E    #3812    UI    Ins    Error trace:

2013-11-14 12:03:36.221    E    #3812    Thread    Ins     [Main thread]->

2013-11-14 12:03:36.221    E    #3812    UI    Ins      Fatal error during installation.

how to resolve this issue

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Re: ePO 4.6.1 - System Tree Showing the station as unmanaged

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- What operating system?

- Where is the location of the %temp% folder and is there enough free disk space

- Also are you installing with administrator privileges i.e. right click run as. As even though your logged in as an administrator you don't necessarily have administrator privileges.

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Re: ePO 4.6.1 - System Tree Showing the station as unmanaged

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No worries-  everyone has to start as begineer to become an expert  🙂

This error message is displayed by the Microsoft Windows Installer engine and is a general error code that indicates a problem occurred during the installation.

The following is a non-exhaustive list of known causes for this error:

  • Short file name creation is disabled on the target machine.
  • An Install Script custom action is prototyped incorrectly.
  • A file is locked and cannot be overwritten. May be caused by Malware infection.
  • The Microsoft Windows Installer Service is not installed correctly. Reinstall or upgrade Windows Installer.
  • The Windows Temp folders are full.

How to Avoid this Error

The following solutions have resolved this error in the majority of cases:

  1. Make sure short file name creation is enabled on the target machine. You can check to ensure that the target machine does not have short file name creation disabled by navigating to the following registry entry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem

    Make sure the value "NtfsDisable8dot3NameCreation" is equal to 0. This indicates that short file name creation is enabled. A value of 1 indicates that this functionality is disabled. You should change the value to 0.

    After modifying this value, the target machine should be rebooted before attempting to launch the setup again.

    Note: If the target machine should normally have short file name creation disabled, it can be disabled after the install completes by resetting "NtfsDisable8dot3NameCreation" to 1 and rebooting.

  2. To ensure that the Windows Installer Service is properly installed and configured, it is recommended that users install the file InstmsiA.exe on Windows 95/98/Me or InstmsiW.exe on Win NT systems. These files are shipped with your InstallShield product and are located in the following location:
    <Product Path>\Redist\Language Independent\i386
  3. Empty all temporary folders. The specific temporary folders for a machine can be determined by accessing the DOS prompt and typing set. Note the values listed for TEMP and TMP, and delete all files in those locations.
  4. Make sure no other applications, including utilities such as virus scanners, are running in the background. Close all running applications and utilities, and launch the installation again.

Hope this helps.

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Re: ePO 4.6.1 - System Tree Showing the station as unmanaged

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Hi Qauz,

yes.. after installing FramePkg.exe manually, it is reporting to ePO console. Now ePO console having the managed status for all the stations. Thanks for your support.

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Re: ePO 4.6.1 - System Tree Showing the station as unmanaged

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Let me also urge you to look at a current patch for ePO. 4.6.1 is a couple of years old. There have been a large number of fixes in the six patches that have followed. Please consider testing this ASAP.

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