ePO 4.6.1 - System Tree Showing the station as unmanaged

[jprakasheie]

ePO 4.6.1 - System Tree Showing the station as unmanaged..

Recently installed ePO4.6.1 console and not used AD sync.

Now the station showing as unmanged (we used evaluation licenese)

Where to look at the log files.Please help me!

[Hayton]

Moved from Consumer Live Support to Business section (ePO) for attention

[Tristan]

Is there duplicate of the station existing in another folder in the system tree.

For example if this station has recently had an OS re-install and you didn't delete the station prior to the re-install then ePO will re-use the previous station instance rather than the new one as it will recognise the same MAC address.

[jprakasheie]

There is no duplicate of this station on system tree

Configure RSD Sensor to detect the stations.

When we deployed mcafee agent,it is successful,(but mcafee tray icon not changing from "V" to "M")

when tried wakeupagent the following messages logged

Waking up agent XXXXX throuth agent handler XXX.XXX.local

Wakingup agent BCOD01 using NetBIOS

Unknown error contacting agent

wakeup agent failed

[jprakasheie]

Hi,

I have started to install epo 4.6.1 on a new system and still got this error. Can any one help me on this.Hi

logs of EpoApSvr.log & Server.log  are foloes

EpoApSvr.log

0131114132649    I    #03052    NAINET      HTTP Session closed

20131114132649    I    #03052    NAINET      ------------------------------------------------------------

20131114132649    I    #03052    INETMGR     Session 1 ended, result=1

20131114132649    I    #03052    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread ended

20131114132649    x    #03052    SITEMGR     SiteMgr main control final release...

20131114132649    I    #03052    SITEMGR     Database Shutdown: Starting.

20131114132649    I    #03052    SITEMGR     Database Shutdown: Succeeded.

20131114132649    I    #03052    INETMGR     Database Shutdown: Starting.

20131114132649    I    #03052    INETMGR     Database Shutdown: Succeeded.

20131114132649    I    #03052    SITEMGRWRAP    Database Shutdown: Starting.

20131114132649    I    #03052    SITEMGRWRAP    Database Shutdown: Succeeded.

20131114133053    I    #04552    RMANJNI     Database Shutdown: Starting.

20131114133053    I    #04552    RMANJNI     Database Shutdown: Succeeded.

20131114133053    I    #04552    EPOJNI      Database Shutdown: Starting.

20131114133053    I    #04552    EPOJNI      Database Shutdown: Succeeded.

20131114133053    I    #04552    RuleEngJNI    Database Shutdown: Starting.

20131114133053    I    #04552    RuleEngJNI    Database Shutdown: Succeeded.

20131114133053    I    #04552    DOWNLOADJNI    Database Shutdown: Starting.

20131114133053    I    #04552    DOWNLOADJNI    Database Shutdown: Succeeded.

20131114133638    I    #04572    EPOJNI      Database initialization: Starting.

20131114133638    I    #04572    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

20131114133639    I    #04572    EPODAL      Microsoft SQL Server 2008 (SP1) - 10.0.2531.0 (Intel X86)

20131114133639    I    #04572    EPODAL          Mar 29 2009 10:27:29

20131114133639    I    #04572    EPODAL          Copyright (c) 1988-2008 Microsoft Corporation

20131114133639    I    #04572    EPODAL          Express Edition with Advanced Services on Windows NT 5.2 <X86> (Build 3790: Service Pack 2)

20131114133639    I    #04572    EPOJNI      Database initialization: Succeeded.

20131114133639    I    #04572    RuleEngJNI    Database initialization: Starting.

20131114133639    I    #04572    RuleEngJNI    Database initialization: Succeeded.

20131114133639    I    #04572    RuleEngJNI    Policy Manager initialization: Starting.

20131114133639    I    #04572    RuleEngJNI    Policy Manager initialization: Succeeded.

20131114133639    I    #04572    DOWNLOADJNI    Database initialization: Starting.

20131114133639    I    #04572    DOWNLOADJNI    Database initialization: Succeeded.

20131114133648    I    #04572    RMANJNI     Starting RManJNI on computer BCPD01

20131114133648    I    #04572    RMANJNI     Database initialization: Starting.

20131114133648    I    #04572    RMANJNI     Database initialization: Succeeded.

20131114133704    I    #04572    RMANJNI     Checking agent package: Current\EPOAGENT3000\Install\0409\

20131114133704    I    #04572    RMANJNI     Checking agent package: Current\EPOAGENT3700MACX\Install\0409\

20131114133704    I    #04572    RMANJNI     Checking agent package: Current\EPOAGENT3700LYNX\Install\0409\

20131114133704    I    #04572    RMANJNI     Signaling Repository Manager open for business()

20131114133731    I    #04192    EPOJNI      Getting license data...

20131114133731    I    #04196    EPOJNI      Getting license data...

20131114133731    I    #04196    EPOJNI      Getting license data...

20131114133731    I    #04192    EPOJNI      Getting license data...

20131114133731    I    #04192    EPOJNI      Getting license data...

20131114133740    I    #03316    EPOJNI      Getting license data...

20131114133740    I    #03316    EPOJNI      Getting license data...

20131114133804    I    #03068    SITEMGRWRAP    Database initialization: Starting.

20131114133804    I    #03068    SITEMGRWRAP    Database initialization: Succeeded.

20131114133809    I    #03068    INETMGR     Database initialization: Starting.

20131114133809    I    #03068    INETMGR     Database initialization: Succeeded.

20131114133809    I    #03068    SITEMGR     Database initialization: Starting.

20131114133809    I    #03068    SITEMGR     Database initialization: Succeeded.

20131114133809    I    #03068    SITEMGRWRAP    Created instance of Site Manager

20131114133809    I    #03068    SITEMGR     SetEPOMode: SiteMgr enter ePO mode, server=BCPD01, EPOUser=, Password=********

20131114133809    I    #03068    SITEMGR     SetEPOMode: Set ePO mode successful

20131114133809    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread started

20131114133809    I    #03068    INETMGR     Starting download session for url myavert.avertlabs.com:8801

20131114133809    I    #03068    NAINET      HTTP Session initialized

20131114133809    I    #03068    NAINET      Connecting to HTTP Server using Microsoft WinInet

20131114133809    I    #03068    NAINET      Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG

20131114133809    I    #03068    NAINET      Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet

20131114133809    I    #03068    INETMGR     Started download session 1 for site myavert.avertlabs.com:8801

20131114133809    I    #03068    SITEMGR     GeneralInetRequestThreadProc: Downloading /reportservice.asmx

20131114133809    I    #03068    INETMGR     Downloading file reportservice.asmx from session 1, LocalDir=C:\WINDOWS\TEMP\nai5B.tmp\00000000, RemoteDir=

20131114133809    I    #03068    NAINET      Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx

20131114133809    I    #03068    NAINET      Trying to download using Microsoft WinInet library

20131114133809    I    #03068    NAINET      Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT

20131114133809    I    #03068    NAINET      No resume download needed, calling InternetOpenUrl

20131114133809    I    #03068    NAINET      Resolving name myavert.avertlabs.com to address

20131114133819    I    #03272    EPOJNI      Getting license data...

20131114133819    I    #03272    EPOJNI      Getting license data...

20131114133821    E    #03068    NAINET      InternetOpenUrl failed on Server: myavert.avertlabs.com:8801, error msg: 

20131114133821    I    #03068    NAINET      Failed to download the URL /reportservice.asmx using Wininet

20131114133821    I    #03068    NAINET      Trying to download using windows socket library

20131114133821    I    #03068    NAINET      Connecting to Real Server: myavert.avertlabs.com on port: 8801

20131114133833    E    #03068    NAINET      failed to find host for HTTP server: myavert.avertlabs.com:8801, error 11001

20131114133833    I    #03068    INETMGR     Download file reportservice.asmx failed in session 1, nainet ret=11001

20131114133833    e    #03068    SITEMGR     GeneralInetRequestThreadProc: Download file http://myavert.avertlabs.com:8801/reportservice.asmx failed, hr=-2147467259: Error 11001 (No such host is known. )

20131114133833    I    #03068    NAINET      HTTP Session closed

20131114133833    I    #03068    NAINET      ------------------------------------------------------------

20131114133833    I    #03068    INETMGR     Session 1 ended, result=1

20131114133833    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread ended

20131114133833    x    #03068    SITEMGR     SiteMgr main control final release...

20131114133833    I    #03068    SITEMGR     Database Shutdown: Starting.

20131114133833    I    #03068    SITEMGR     Database Shutdown: Succeeded.

20131114133833    I    #03068    INETMGR     Database Shutdown: Starting.

20131114133833    I    #03068    INETMGR     Database Shutdown: Succeeded.

20131114133833    I    #03068    SITEMGRWRAP    Database Shutdown: Starting.

20131114133833    I    #03068    SITEMGRWRAP    Database Shutdown: Succeeded.

20131114133847    I    #03208    EPOJNI      Getting license data...

20131114133848    I    #03208    EPOJNI      Getting license data...

20131114133848    I    #03208    EPOJNI      Getting license data...

20131114133856    I    #03208    EPOJNI      Getting license data...

20131114135304    I    #03068    SITEMGRWRAP    Database initialization: Starting.

20131114135304    I    #03068    SITEMGRWRAP    Database initialization: Succeeded.

20131114135304    I    #03068    INETMGR     Database initialization: Starting.

20131114135304    I    #03068    INETMGR     Database initialization: Succeeded.

20131114135304    I    #03068    SITEMGR     Database initialization: Starting.

20131114135304    I    #03068    SITEMGR     Database initialization: Succeeded.

20131114135305    I    #03068    SITEMGRWRAP    Created instance of Site Manager

20131114135305    I    #03068    SITEMGR     SetEPOMode: SiteMgr enter ePO mode, server=BCPD01, EPOUser=, Password=********

20131114135305    I    #03068    SITEMGR     SetEPOMode: Set ePO mode successful

20131114135305    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread started

20131114135305    I    #03068    INETMGR     Starting download session for url myavert.avertlabs.com:8801

20131114135305    I    #03068    NAINET      HTTP Session initialized

20131114135305    I    #03068    NAINET      Connecting to HTTP Server using Microsoft WinInet

20131114135305    I    #03068    NAINET      Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG

20131114135305    I    #03068    NAINET      Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet

20131114135305    I    #03068    INETMGR     Started download session 1 for site myavert.avertlabs.com:8801

20131114135305    I    #03068    SITEMGR     GeneralInetRequestThreadProc: Downloading /reportservice.asmx

20131114135305    I    #03068    INETMGR     Downloading file reportservice.asmx from session 1, LocalDir=C:\WINDOWS\TEMP\nai6E.tmp\00000000, RemoteDir=

20131114135305    I    #03068    NAINET      Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx

20131114135305    I    #03068    NAINET      Trying to download using Microsoft WinInet library

20131114135305    I    #03068    NAINET      Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT

20131114135305    I    #03068    NAINET      No resume download needed, calling InternetOpenUrl

20131114135305    I    #03068    NAINET      Resolving name myavert.avertlabs.com to address

20131114135317    E    #03068    NAINET      InternetOpenUrl failed on Server: myavert.avertlabs.com:8801, error msg: 

20131114135317    I    #03068    NAINET      Failed to download the URL /reportservice.asmx using Wininet

20131114135317    I    #03068    NAINET      Trying to download using windows socket library

20131114135317    I    #03068    NAINET      Connecting to Real Server: myavert.avertlabs.com on port: 8801

20131114135329    E    #03068    NAINET      failed to find host for HTTP server: myavert.avertlabs.com:8801, error 11001

20131114135329    I    #03068    INETMGR     Download file reportservice.asmx failed in session 1, nainet ret=11001

20131114135329    e    #03068    SITEMGR     GeneralInetRequestThreadProc: Download file http://myavert.avertlabs.com:8801/reportservice.asmx failed, hr=-2147467259: Error 11001 (No such host is known. )

20131114135329    I    #03068    NAINET      HTTP Session closed

20131114135329    I    #03068    NAINET      ------------------------------------------------------------

20131114135329    I    #03068    INETMGR     Session 1 ended, result=1

20131114135329    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread ended

20131114135329    x    #03068    SITEMGR     SiteMgr main control final release...

20131114135329    I    #03068    SITEMGR     Database Shutdown: Starting.

20131114135329    I    #03068    SITEMGR     Database Shutdown: Succeeded.

20131114135329    I    #03068    INETMGR     Database Shutdown: Starting.

20131114135329    I    #03068    INETMGR     Database Shutdown: Succeeded.

20131114135329    I    #03068    SITEMGRWRAP    Database Shutdown: Starting.

20131114135329    I    #03068    SITEMGRWRAP    Database Shutdown: Succeeded.

20131114140804    I    #03068    SITEMGRWRAP    Database initialization: Starting.

20131114140804    I    #03068    SITEMGRWRAP    Database initialization: Succeeded.

20131114140804    I    #03068    INETMGR     Database initialization: Starting.

20131114140804    I    #03068    INETMGR     Database initialization: Succeeded.

20131114140804    I    #03068    SITEMGR     Database initialization: Starting.

20131114140804    I    #03068    SITEMGR     Database initialization: Succeeded.

20131114140804    I    #03068    SITEMGRWRAP    Created instance of Site Manager

20131114140804    I    #03068    SITEMGR     SetEPOMode: SiteMgr enter ePO mode, server=BCPD01, EPOUser=, Password=********

20131114140804    I    #03068    SITEMGR     SetEPOMode: Set ePO mode successful

20131114140804    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread started

20131114140804    I    #03068    INETMGR     Starting download session for url myavert.avertlabs.com:8801

20131114140804    I    #03068    NAINET      HTTP Session initialized

20131114140804    I    #03068    NAINET      Connecting to HTTP Server using Microsoft WinInet

20131114140804    I    #03068    NAINET      Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG

20131114140804    I    #03068    NAINET      Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet

20131114140804    I    #03068    INETMGR     Started download session 1 for site myavert.avertlabs.com:8801

20131114140804    I    #03068    SITEMGR     GeneralInetRequestThreadProc: Downloading /reportservice.asmx

20131114140804    I    #03068    INETMGR     Downloading file reportservice.asmx from session 1, LocalDir=C:\WINDOWS\TEMP\nai78.tmp\00000000, RemoteDir=

20131114140804    I    #03068    NAINET      Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx

20131114140804    I    #03068    NAINET      Trying to download using Microsoft WinInet library

20131114140804    I    #03068    NAINET      Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT

20131114140804    I    #03068    NAINET      No resume download needed, calling InternetOpenUrl

20131114140804    I    #03068    NAINET      Resolving name myavert.avertlabs.com to address

20131114140816    E    #03068    NAINET      InternetOpenUrl failed on Server: myavert.avertlabs.com:8801, error msg: 

20131114140816    I    #03068    NAINET      Failed to download the URL /reportservice.asmx using Wininet

20131114140816    I    #03068    NAINET      Trying to download using windows socket library

20131114140816    I    #03068    NAINET      Connecting to Real Server: myavert.avertlabs.com on port: 8801

20131114140828    E    #03068    NAINET      failed to find host for HTTP server: myavert.avertlabs.com:8801, error 11001

20131114140828    I    #03068    INETMGR     Download file reportservice.asmx failed in session 1, nainet ret=11001

20131114140828    e    #03068    SITEMGR     GeneralInetRequestThreadProc: Download file http://myavert.avertlabs.com:8801/reportservice.asmx failed, hr=-2147467259: Error 11001 (No such host is known. )

20131114140828    I    #03068    NAINET      HTTP Session closed

20131114140828    I    #03068    NAINET      ------------------------------------------------------------

20131114140828    I    #03068    INETMGR     Session 1 ended, result=1

20131114140828    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread ended

20131114140828    x    #03068    SITEMGR     SiteMgr main control final release...

20131114140828    I    #03068    SITEMGR     Database Shutdown: Starting.

20131114140828    I    #03068    SITEMGR     Database Shutdown: Succeeded.

20131114140828    I    #03068    INETMGR     Database Shutdown: Starting.

20131114140828    I    #03068    INETMGR     Database Shutdown: Succeeded.

20131114140828    I    #03068    SITEMGRWRAP    Database Shutdown: Starting.

20131114140828    I    #03068    SITEMGRWRAP    Database Shutdown: Succeeded.

20131114142304    I    #03068    SITEMGRWRAP    Database initialization: Starting.

20131114142304    I    #03068    SITEMGRWRAP    Database initialization: Succeeded.

20131114142304    I    #03068    INETMGR     Database initialization: Starting.

20131114142304    I    #03068    INETMGR     Database initialization: Succeeded.

20131114142304    I    #03068    SITEMGR     Database initialization: Starting.

20131114142304    I    #03068    SITEMGR     Database initialization: Succeeded.

20131114142304    I    #03068    SITEMGRWRAP    Created instance of Site Manager

20131114142304    I    #03068    SITEMGR     SetEPOMode: SiteMgr enter ePO mode, server=BCPD01, EPOUser=, Password=********

20131114142304    I    #03068    SITEMGR     SetEPOMode: Set ePO mode successful

20131114142304    I    #03068    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread started

20131114142304    I    #03068    INETMGR     Starting download session for url myavert.avertlabs.com:8801

20131114142304    I    #03068    NAINET      HTTP Session initialized

20131114142304    I    #03068    NAINET      Connecting to HTTP Server using Microsoft WinInet

20131114142304    I    #03068    NAINET      Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG

20131114142304    I    #03068    NAINET      Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet

20131114142304    I    #03068    INETMGR     Started download session 1 for site myavert.avertlabs.com:8801

20131114142304    I    #03068    SITEMGR     GeneralInetRequestThreadProc: Downloading /reportservice.asmx

20131114142304    I    #03068    INETMGR     Downloading file reportservice.asmx from session 1, LocalDir=C:\WINDOWS\TEMP\nai82.tmp\00000000, RemoteDir=

20131114142304    I    #03068    NAINET      Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx

20131114142304    I    #03068    NAINET      Trying to download using Microsoft WinInet library

20131114142304    I    #03068    NAINET      Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT

20131114142304    I    #03068    NAINET      No resume download needed, calling InternetOpenUrl

20131114142304    I    #03068    NAINET      Resolving name myavert.avertlabs.com to address

20131114142316    E    #03068    NAINET      InternetOpenUrl failed on Server: myavert.avertlabs.com:8801, error msg: 

20131114142316    I    #03068    NAINET      Failed to download the URL /reportservice.asmx using Wininet

20131114142316    I    #03068    NAINET      Trying to download using windows socket library

20131114142316    I    #03068    NAINET      Connecting to Real Server: myavert.avertlabs.com on port: 8801

20131114142328    E    #03068    NAINET      failed to find host for HTTP server: myavert.avertlabs.com:8801, error 11001

20131114142328    I    #03068    INETMGR     Download file reportservice.asmx failed in session 1, nainet ret=11001

20131114142328    e    #03068    SITEMGR     GeneralInetRequestThreadProc: Download file http://myavert.avertlabs.com:8801/reportservice.asmx failed, hr=-2147467259: Error 11001 (No such host is known. )

Server.log

20131114120300    I    #04568    NAIMSRV     Push Agent Installation Program to BCPD01 was successful

20131114120300    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122130    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122131    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122132    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122133    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122133    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122133    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122210    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122211    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122212    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122213    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122213    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122213    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122250    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122251    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122252    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122253    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122253    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122253    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122330    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122331    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122332    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122334    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122334    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122334    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122411    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122411    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122412    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122413    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122413    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122413    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122451    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122451    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122452    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122453    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122453    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122453    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122531    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122532    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122533    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122534    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122534    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122534    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114122611    I    #04568    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114122612    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122613    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122614    E    #04568    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114122614    E    #04568    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114122614    I    #04568    MCUPLOAD    Successfully disabled CA trust options.

20131114133608    I    #04872    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

20131114133608    I    #04872    NAIMSRV     Initializing server...

20131114133608    I    #04872    NAIMSRV     Database initialization: Starting.

20131114133612    I    #04872    EPODAL      Microsoft SQL Server 2008 (SP1) - 10.0.2531.0 (Intel X86)

20131114133612    I    #04872    EPODAL          Mar 29 2009 10:27:29

20131114133612    I    #04872    EPODAL          Copyright (c) 1988-2008 Microsoft Corporation

20131114133612    I    #04872    EPODAL          Express Edition with Advanced Services on Windows NT 5.2 <X86> (Build 3790: Service Pack 2)

20131114133612    I    #04872    NAIMSRV     Database initialization: Succeeded.

20131114133612    I    #04872    NAIMSRV     Policy Manager initialization: Starting.

20131114133612    I    #04872    NAIMSRV     Policy Manager initialization: Succeeded.

20131114133613    I    #04872    NAIMSRV     Server state at startup: Enabled

20131114133614    I    #04872    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

20131114133731    I    #04872    NAIMSRV     The Agent Handler successfully connected to the ePO server.

20131114133731    I    #04872    MCUPLOAD    Successfully disabled CA trust options.

20131114133731    I    #04872    MCUPLOAD    Successfully disabled CA trust options.

20131114133731    I    #04872    NAIMSRV     Unloading server private keys

20131114133731    I    #04872    NAIMSRV     ePolicy Orchestrator server started.

20131114133731    I    #04872    mod_eporepo    Database initialization: Starting.

20131114133731    I    #04872    mod_eporepo    Database initialization: Succeeded.

20131114134003    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134003    I    #05380    NAIMSRV     Loading server private keys

20131114134005    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134006    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134007    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134007    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134007    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134043    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134044    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134045    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134046    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134046    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134046    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134123    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134124    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134125    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134126    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134126    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134126    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134203    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134204    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134205    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134206    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134206    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134206    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134243    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134244    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134245    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134246    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134246    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134246    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134324    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134325    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134326    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134327    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134327    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134327    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134404    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134405    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134406    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134407    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134407    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134407    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114134444    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114134445    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134446    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134447    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114134447    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114134447    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143135    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143136    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143137    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143138    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143138    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143138    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143215    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143216    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143217    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143218    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143218    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143218    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143255    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143256    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143257    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143258    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143258    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143258    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143335    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143336    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143337    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143338    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143338    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143338    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143415    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143416    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143417    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143418    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143418    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143418    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143455    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143456    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143457    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143458    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143458    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143458    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143535    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143536    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143537    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143538    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143538    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143538    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

20131114143615    I    #05380    NAIMSRV     Wake up agent on NetBIOS name BCPD01...

20131114143616    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143617    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143618    E    #05380    NAIMSRV     Failed to connect to BCPD01:8081, network error was 10061

20131114143618    E    #05380    NAIMSRV     Server failed to wake up BCPD01, detailed error = -999

20131114143618    I    #05380    MCUPLOAD    Successfully disabled CA trust options.

[Tristan]

Have you tried disabling any firewalls between and on your ePO server and client?

[jprakasheie]

Hi,

yes..we have disabled the firewall. we installed epo console4.6.1 on domain controller server. It also showing as unmanaged on system tree

[ulyses31]

Did you had a look under the Lost&Found group if the computer has been duplicated there?

[jprakasheie]

I check Lost&Found Group - Nothing Available.

Configure RSD Sensor to detect the stations.

When we deployed mcafee agent,it is successful,(but mcafee tray icon not changing from "V" to "M")

when tried wakeupagent the following messages logged

Waking up agent XXXXX throuth agent handler XXX.XXX.local

Wakingup agent BCOD01 using NetBIOS

Unknown error contacting agent

wakeup agent failed

[quaz.hafiz · Accepted solution]

ePO copies the FramePkg.exe to target computer and executes the file- after this it reports to ePO as Completed. If the installation fails mid way, you need to manually check the FrmInst.log (C:\Windows\Temp\McAfeeLogs OR ?temp%\McAfeeLogs) for McAfee Agent installaltion. If its failed. It won't report to ePO at all.

Also, in some computers (especially in RDP session) 'M' icon does not show up. You need to open command prompt and goto C:\Program Files\Network Associates\Common Framework\ abd run 'CmdAgent.exe /s' to launch McAfee Agent Status Monitor and M icon.

You may manually copy the FramePkg from ePO (C:\Program Files or x86\McAfee\ePolicy Orchestrator\DB\Software\Current\EPOAGENT3000\Install\0409\
) to target computer and run with local admin rights and monitor FrmInst.log (C:\Windows\Temp\McAfeeLogs OR ?temp%\McAfeeLogs).

HTH