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ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Hi,

I have a system currently running ePO 4.6.1 (build 1192) I am trying to upgrade to 4.6.6, however during the upgrade one of the services stays in the "Stopping state" the service = Mcafee ePolicy Orchestrator 4.6.1 Application Server.  This then causes an error and for the upgrade and it rolls back, I then have to restart the server to get the service running again.  I have also tried upgrading to a different version (even though 4.6.6 should be a straight upgrade from the version we currently run) to upgrading to version 4.6.4 again I had the same issues.  Does anyone have any idea's on how I can resolve the issue, without having to start from scratch?

Thanks

9 Replies
andrep1
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Message 2 of 10

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

During the upgrade monitor when the install tries to terminate the service and terminate the  tomcat5.exe process manually with task manager.

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Hi Andre,

Thanks, this got me past the services stopping.  However it now rolls back on the "running core component installer"

andrep1
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Message 4 of 10

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

never had that, but try running the setup in debug mode. You'll click/press enter a thousand times but it will show yo more details and help with a ticket with mcafee.

setup.exe DEBUGOUTPUT=3

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Thanks, I'll give that a go now.

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Hi Andre,

The final error that it stopped on during the install -

"FAILURE: In LaunchAppAndWait whille trying to run the following program: C:\PROGRAM~2\MCAFEE\EPOL~1\INSTALLER\CORE\INSTALL.BAT"

RETURN CODE:1

ERROR MESSAGE: INCORRECT FUNCTION

CUSTOMACTION: MERMOD_RUNORIONANTINSTALLER"

Any ideas?  Also do you know how I log it with Mcafee ??

andrep1
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Message 7 of 10

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Sorry, no idea.

You raise an incident with mcafee here:

https://mysupport.mcafee.com/Eservice/Default.aspx

If you don't have acces you can create it but require a grant # to create you access. You grant number is a number assigned when you renew your support for your products, smae number you would use to download software updates.

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Thanks for the help, I've raised an incident so just waiting on the reply.  I'll update with the fix

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

The issue looks as if it was caused by the database being too full as it was limited to 4GB, erased all the logs in the Database and it works fine now.  Thanks for your help.

vic_1992
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Message 10 of 10

Re: ePO 4.6.1 (Build 1192) upgrade to 4.6.6

Hi Team,

  we are having 4.6.1 (Build: 1192) , we are planning upgrade to 4.6.6.

What is the prerequirement?

How to upgrde from 4.6.1 to 4.6.6?

Pleae share me the documents, if any....

Thanks in Advance...

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