I have a system currently running ePO 4.6.1 (build 1192) I am trying to upgrade to 4.6.6, however during the upgrade one of the services stays in the "Stopping state" the service = Mcafee ePolicy Orchestrator 4.6.1 Application Server. This then causes an error and for the upgrade and it rolls back, I then have to restart the server to get the service running again. I have also tried upgrading to a different version (even though 4.6.6 should be a straight upgrade from the version we currently run) to upgrading to version 4.6.4 again I had the same issues. Does anyone have any idea's on how I can resolve the issue, without having to start from scratch?
never had that, but try running the setup in debug mode. You'll click/press enter a thousand times but it will show yo more details and help with a ticket with mcafee.
The final error that it stopped on during the install -
"FAILURE: In LaunchAppAndWait whille trying to run the following program: C:\PROGRAM~2\MCAFEE\EPOL~1\INSTALLER\CORE\INSTALL.BAT"
ERROR MESSAGE: INCORRECT FUNCTION
Any ideas? Also do you know how I log it with Mcafee ??
Sorry, no idea.
You raise an incident with mcafee here:
If you don't have acces you can create it but require a grant # to create you access. You grant number is a number assigned when you renew your support for your products, smae number you would use to download software updates.
we are having 4.6.1 (Build: 1192) , we are planning upgrade to 4.6.6.
What is the prerequirement?
How to upgrde from 4.6.1 to 4.6.6?
Pleae share me the documents, if any....
Thanks in Advance...