Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: ePO 4.5 Properties Issue

Thank you but I couldn't subscribe to it.  No option.

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 12 of 14

Re: ePO 4.5 Properties Issue

You will need to login to the service portal page at and access the KB from there (click on search the knowledge base link).

Key in the KB66152 in the 'Ask a question' field and you should now see a link to subscribe at the top of the page.

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 13 of 14

Re: ePO 4.5 Properties Issue


Sorry about that.

Forgot to mention that little tidbit about logging on to the ServicePortal so you can see the Subscribe option.

Thanks Sailendra for adding that information here.

Have a great day!


Level 10
Report Inappropriate Content
Message 14 of 14

Re: ePO 4.5 Properties Issue

Check the following Reg Key to ensure that it is set correctly on the local machines...

HKLM-Software-Network Associates-ePolicy Orchestrator-Application Plugins-Viruscan8500



The patch installers have been know to set the plug-in flag to a status other than 0 and never reset the plug-in flag. Thus making the product no longer ePO Manageable.

On the flip side, ensure that your agent polices in ePO are set to send the Full Props.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community