cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

decryption not taking

i am trying to decrypt ,its not working
2 Replies
Hawkmoon
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: decryption not taking

Hi User33270661,

Please take this matter up with the MDE support team , they will be better suited to assist you with this!

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: decryption not taking

This is most commonly caused by either an issue with the point product or lack of communication to the server to get the decrypt command.  To determine whick you will need to check the client and server logs.

Check the agent logs on the client.  Is it communicating ok with epo?  Are there any datachannel communication errors?  Does the server log on epo show any errors?

client logs - c:\programdata\mcafee\agent\logs

server logs - c:\program files (x86)\mcafee\epolicy orchestrator\db\logs

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community