client task is not associated with any message in the log (journal).

[BKS_Nesrine]

Hello,

I am deploying a agent on a computer by using  run client task deployment and here is the message error that I have: "This task is not associed with any message in the log journal" I tried scheduling the deployment task just to be sure but the same message appear. Same message error when i do deployment Task.

Thank you for helping me to solve this problem

Best Regards

[LKS · Accepted solution]

Hi BKS_Nesrine,

Are you getting this error under Server task log. What is the ePO version. Did you try to restart all the three ePO services.

But i do have question on this part "I am deploying a agent on a computer by using  run client task deployment"

Is it a fresh Agent deployment from EPO or are you trying to upgrade Agent using run client task. 

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[BKS_Nesrine]

HI,
Thank you for your response,
Yes I'm getting this error undre Server Task log , the version of epo is 5.10 and agent 5.6.2 .
NO I didn't try to restart services but i wil do it now.
No it's fresh agent deployment from epo

Thanks

[LKS · Accepted solution]

If it is a fresh installation, then you have to select "Push Agent" from system not to use client task deployment nor run now task. As it is only for system with Agent already installed.

Select the system from system tree-->actions-->agents-->push agents-->enter the credential and ok

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[BKS_Nesrine]

Hi,
I restart the mcafee services but the error message still the same "This task is not associed with any message in the log journal" so i can't do any client Task.
Even I run the agent Task it will not be execute.

[AdithyanT · Accepted solution]

Hi @BKS_Nesrine,

This can arise if the endpoint does not have Agent installed at all! Any task can be run on a machine only if an Agent is present on it. To deploy Agent please follow @LKS's previous post and kindly use the method for the same.

I sincerely hope this helps!

[AdithyanT · Accepted solution]

Hi @BKS_Nesrine,

Very good to see you active here! Thank you for posting the issue. Kindly use the Deploy Agent under Actions option and let us know if this helps. Looks like the machine does not have any Agent present on it at all!

[BKS_Nesrine]

HI,
I did the action to deploy agent but the Task still not running and show the message ' This task does not have any log messages.' , what can i do about it ? any action or task i run it's not working . so how can I reslove the issue knowing that at begining of the week it's work proproly.
how can i verify if the agent is present on endpoint knowing that it was working already ?

[AdithyanT]

Hi @BKS_Nesrine,

Thank you for your kind response. I am afraid we need to look into log files to understand the root cause. Debug logs would be very helpful, however, at the moment, Can you look into Orion.log and let us know if you find any relevant errors? Any exceptions thrown there?

The log file would be at c:\Program Files\McAfee\ePolicy Orchestrator\Server\Logs\ by default.