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cannot install ePo 4.5 - Error Logs inside

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Hello everybody,

iam trying to install ePo 4.5 on a Testserver. All Requirements are installed. When i start the Installationsetup it fails instantly after extracting the files with the following Error/Error-Log

FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{266AE5B5-7348-4183-BAFC-4224DAFE83A0}\CommonSetup.Dll]

EPO450-Install-CustomAction-Log:

11:04:06 ePO450CALog: Start OnBegin()

11:04:06 ePO450CALog: Start InitializeInstallation

11:04:06 ePO450CALog: Extracting support files to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\

11:04:06 ePO450CALog: Extracting the key file [NaiLite.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiLite.DLL

11:04:07 ePO450CALog: Extracting the key file [NaiLite.DAT] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiLite.DAT

11:04:07 ePO450CALog: Extracting the key file [MsVcr80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVcr80.dll

11:04:07 ePO450CALog: Extracting the key file [MsVcp80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVcp80.dll

11:04:07 ePO450CALog: Extracting the key file [MsVcm80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVcm80.dll

11:04:07 ePO450CALog: Extracting the key file [Microsoft.VC80.CRT.manifest] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\Microsoft.VC80.CRT.manifest

11:04:07 ePO450CALog: Extracting the key file [NaiLog.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiLog.DLL

11:04:07 ePO450CALog: Extracting the key file [cryptocme2.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\cryptocme2.dll

11:04:07 ePO450CALog: Extracting the key file [cryptocme2.sig] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\cryptocme2.sig

11:04:07 ePO450CALog: Extracting the key file [Jar.EXE] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\Jar.EXE

11:04:07 ePO450CALog: Extracting the key file [CommonSetup.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\CommonSetup.DLL

11:04:07 ePO450CALog: Extracting the key file [ahsetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\ahsetup.dll

11:04:07 ePO450CALog: Extracting the key file [eposetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\eposetup.dll

11:04:07 ePO450CALog: Extracting the key file [dal.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\dal.dll

11:04:07 ePO450CALog: Extracting the key file [mcupload.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\mcupload.dll

11:04:07 ePO450CALog: Extracting the key file [naizlb32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\naizlb32.dll

11:04:07 ePO450CALog: Extracting the key file [nmcomn32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\nmcomn32.dll

11:04:07 ePO450CALog: Extracting the key file [pontutil.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\pontutil.dll

11:04:07 ePO450CALog: Extracting the key file [SetLicense.Exe] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\SetLicense.Exe

11:04:07 ePO450CALog: Extracting the key file [licensed.dat] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\licensed.dat

11:04:07 ePO450CALog: Loading the following DLL for Use: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\CommonSetup.Dll]

11:04:07 ePO450CALog: Setting the current directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}].

11:04:07 ePO450CALog: FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\CommonSetup.Dll]

11:04:07 ePO450CALog: Start OnAbort()

11:04:07 ePO450CALog: Start createInstallerMER

11:04:07 ePO450CALog: End createInstallerMER

11:04:07 ePO450CALog: Looking for the following error ini file: [McAfeeLogs\EPO450-Error.Ini]

11:04:07 ePO450CALog: Error INI file found so show the Error description control.

11:04:47 ePO450CALog: End OnAbort()

11:09:38 ePO450CALog: Setup found an old EPO450-Debug.Ini so deleting it.

11:09:38 ePO450CALog: Setup found an old EPO450-Error.Ini so deleting it.

11:09:38 ePO450CALog: Start OnBegin()

11:09:38 ePO450CALog: Start InitializeInstallation

11:09:38 ePO450CALog: Extracting support files to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\

11:09:38 ePO450CALog: Extracting the key file [NaiLite.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiLite.DLL

11:09:38 ePO450CALog: Extracting the key file [NaiLite.DAT] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiLite.DAT

11:09:38 ePO450CALog: Extracting the key file [MsVcr80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVcr80.dll

11:09:38 ePO450CALog: Extracting the key file [MsVcp80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVcp80.dll

11:09:38 ePO450CALog: Extracting the key file [MsVcm80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVcm80.dll

11:09:38 ePO450CALog: Extracting the key file [Microsoft.VC80.CRT.manifest] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\Microsoft.VC80.CRT.manifest

11:09:38 ePO450CALog: Extracting the key file [NaiLog.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiLog.DLL

11:09:38 ePO450CALog: Extracting the key file [cryptocme2.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\cryptocme2.dll

11:09:38 ePO450CALog: Extracting the key file [cryptocme2.sig] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\cryptocme2.sig

11:09:38 ePO450CALog: Extracting the key file [Jar.EXE] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\Jar.EXE

11:09:38 ePO450CALog: Extracting the key file [CommonSetup.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\CommonSetup.DLL

11:09:38 ePO450CALog: Extracting the key file [ahsetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\ahsetup.dll

11:09:38 ePO450CALog: Extracting the key file [eposetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\eposetup.dll

11:09:38 ePO450CALog: Extracting the key file [dal.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\dal.dll

11:09:38 ePO450CALog: Extracting the key file [mcupload.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\mcupload.dll

11:09:38 ePO450CALog: Extracting the key file [naizlb32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\naizlb32.dll

11:09:38 ePO450CALog: Extracting the key file [nmcomn32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\nmcomn32.dll

11:09:38 ePO450CALog: Extracting the key file [pontutil.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\pontutil.dll

11:09:38 ePO450CALog: Extracting the key file [SetLicense.Exe] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\SetLicense.Exe

11:09:38 ePO450CALog: Extracting the key file [licensed.dat] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\licensed.dat

11:09:38 ePO450CALog: Loading the following DLL for Use: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\CommonSetup.Dll]

11:09:38 ePO450CALog: Setting the current directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}].

11:09:39 ePO450CALog: FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\CommonSetup.Dll]

11:09:39 ePO450CALog: Start OnAbort()

11:09:39 ePO450CALog: Start createInstallerMER

11:09:39 ePO450CALog: End createInstallerMER

11:09:39 ePO450CALog: Looking for the following error ini file: [McAfeeLogs\EPO450-Error.Ini]

11:09:39 ePO450CALog: Error INI file found so show the Error description control.

In your Knowledgearea i found an article to fix that Problem, if you have installed Dameware. But i dont use that tool. Any Ideas how to fix it ?

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McAfee Employee
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Message 7 of 8

cannot install ePo 4.5 - Error Logs inside

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Sorry but that's not the case. the server requirements for ePO 4.5 really do not include Windows 2000 Sp4.

From the ePO 4.5 Installation guide:

Server-class operating system — 32bit or 64bit
• Windows Server 2003 Enterprise with Service Pack 2 or later
• Windows Server 2003 Standard with Service Pack 2 or later
• Windows Server 2003 Web with Service Pack 2 or later
• Windows Server 2003 R2 Enterprise with Service Pack 2 or later
• Windows Server 2003 R2 Standard with Service Pack 2 or later
• Windows Server 2008

NOTE: Installation is blocked if you attempt to install on a version of Windows earlier than Server 2003. In addition, ePolicy Orchestrator stops functioning if, after having been installed on Windows Server 2003, the server is upgraded to Windows Server 2008.

Rgds,

Rob.

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7 Replies
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cannot install ePo 4.5 - Error Logs inside

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Hi Goldi,

What kind of platform did you install the ePO 4.5? is it Windows 2008? try to right click on the ePO setup the run as administrator.

Hope this helps,

McAfeefanatic

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cannot install ePo 4.5 - Error Logs inside

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iam trying to install it on a Win 2k Server

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cannot install ePo 4.5 - Error Logs inside

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Did you try what ive said?

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Message 5 of 8

cannot install ePo 4.5 - Error Logs inside

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For the record the minimum OS requirement for ePO 4.5 is Windows 2003 with sp2 or later.

What's odd is that the installer should know that and prevent such an install on Windows 2000 anyway.

Still, other apps than dameware use the cryptocme2.dll the article mentions, it's a shared library so it's worth searching for other copies of the file anyway.

~ don't forger to search folders normally hidden by the OS too.

Rgds,

Rob.

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Message 6 of 8

cannot install ePo 4.5 - Error Logs inside

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i tried it, and the same Error eccured

@ Rob: if i remember right, the Installationrequirements are Windows 2000 SP4 and above..

and i tried the Instructions of the article already, but it didnt help.

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Message 7 of 8

cannot install ePo 4.5 - Error Logs inside

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Sorry but that's not the case. the server requirements for ePO 4.5 really do not include Windows 2000 Sp4.

From the ePO 4.5 Installation guide:

Server-class operating system — 32bit or 64bit
• Windows Server 2003 Enterprise with Service Pack 2 or later
• Windows Server 2003 Standard with Service Pack 2 or later
• Windows Server 2003 Web with Service Pack 2 or later
• Windows Server 2003 R2 Enterprise with Service Pack 2 or later
• Windows Server 2003 R2 Standard with Service Pack 2 or later
• Windows Server 2008

NOTE: Installation is blocked if you attempt to install on a version of Windows earlier than Server 2003. In addition, ePolicy Orchestrator stops functioning if, after having been installed on Windows Server 2003, the server is upgraded to Windows Server 2008.

Rgds,

Rob.

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Message 8 of 8

cannot install ePo 4.5 - Error Logs inside

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sounds pretty bad 😕

thanks for your Help

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