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Former Member
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Message 1 of 3

Wrong click to "Remove agent on next agent-to-server communication"

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I already wrong click to remove agent comunicate to server. So all PCs with un-managed status.

Someone give me the solution to fix it. 

I also tried deployment new agent for all however just some PCs can  re-connection again

Thank everyone read my post

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AdithyanT
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Wrong click to "Remove agent on next agent-to-server communication"

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Hi @Former Member,

Thank you for your post. I don't think this action can be undone. I am sorry to hear this issue. 

I am afraid you may have to re deploy the agents when the machines are online.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

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cdinet
McAfee Employee
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Message 3 of 3

Re: Wrong click to "Remove agent on next agent-to-server communication"

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Yes, you will need to redeploy agent, but if some are failing to connect, are you sure they got the redeployment and it didn't fail?  Agent install logs would be in windows\temp\mcafeelogs.  Otherwise you would need to look at the masvc log on the client for any failures to connect, or even if it is attempting to connect.  That is located in c:\programdata\mcafee\agent\logs.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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2 Replies
AdithyanT
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Wrong click to "Remove agent on next agent-to-server communication"

Jump to solution

Hi @Former Member,

Thank you for your post. I don't think this action can be undone. I am sorry to hear this issue. 

I am afraid you may have to re deploy the agents when the machines are online.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

View solution in original post

cdinet
McAfee Employee
McAfee Employee
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Message 3 of 3

Re: Wrong click to "Remove agent on next agent-to-server communication"

Jump to solution

Yes, you will need to redeploy agent, but if some are failing to connect, are you sure they got the redeployment and it didn't fail?  Agent install logs would be in windows\temp\mcafeelogs.  Otherwise you would need to look at the masvc log on the client for any failures to connect, or even if it is attempting to connect.  That is located in c:\programdata\mcafee\agent\logs.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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