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Message 11 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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I am using run client task now. I dont see any logs on server but on clients the logs are getting generated but which file I should look for?

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Message 12 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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Hello,

1) Please make sure that the Client machine is supported with the ENS Version:

Supported platforms, environments, and operating systems for Endpoint Security 

2) Try to use Scheduled task, and create the task as run immediately and send a wake up agent call.

3) Also you can check the below KB article for the ENS installation:

How to troubleshoot an Endpoint Security installation failure 

For the logs you will be able to see Common Bootstrapper and Common Custom Action log.

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Message 13 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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I am using ENS 10.6.1 and I believe it's not supported on Windows 10 1903

I have the ENS 10.6.1 May Update package but how can I install the update without installing the 10.6.1 base package?

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Message 14 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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I would suggest you to deploy ENS using client task product deployment. Since you are using Win 10 1903 build, please refer the below article to deploy right ENS version.

https://kc.mcafee.com/corporate/index?page=content&id=KB82761

You have to deploy ENS 10.6.1 july repost

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Message 15 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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Tried client task assignment, no luck

I am using ENS 10.6.1 and I believe it's not supported on Windows 10 1903

I have the ENS 10.6.1 May Update package but how can I install the update without installing the 10.6.1 base package?

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Message 16 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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hello,

That comes with bundle.

You need to check-in the package in the Master Repository and after that create a Product Deployment Scheduled task for that machine.

You will be able to see the package in the ePO>Software Manager/Catalog

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Message 17 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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I have already checked in ENS 10.6.1 May Update package into Master Repository.

But when I run task, I don't get the option to deploy the ENS 10.6.1 May Update package instead I can only select the base package  ENS 10.6.1

 

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Message 18 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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I believe you have to use the June bundle or one later, as the installer for the May bundle didn't have a full installer for 1903.  It only supported upgrading a previous version.  So for fresh installs, you need a later package.

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Message 19 of 19

Re: Windows 10 Unable to Deploy ePO Agent

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Hi @avilt,

I would agree with @cdinet on this. Just to clarify, the package you are looking for is July repost or October Package.

Essentially May update was designed to enable users to perform in place Windows upgrade if they already had ENS installed and running on them (version 10.5.5 or 10.6.1). So May update package was never a full install package! We have the July repost and October versions available for download that should definitely help you with the Installation issue. I would recommend using October update owing to the issues addressed in it that includes a critical CVE addressed. This should resolve the reported issue.

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Thanks and regards,
Adithyan T

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