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Why if I clic on any McAfee KB at google search, it always takes me to this website.

Please see attached picture

9 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Can you paste a link for one of the links you are clicking on here so we can see the full url?

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McAfee Employee
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Message 3 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Also take a screenshot of the url that is in your browser when you are on the page that it directs you to.

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Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

mcafee website.JPG

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McAfee Employee
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Message 5 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Hello @pabrodri17 

Thanks for your response.

It seems this is a consumer website but however we don't have any control.

The link which you have provided is taking you to McAfee Consumer page.

I would like to request you to please try to access the knowledge base articles from Service Portal Service Portal 

Also try to use different browsers and try to use incognito mode in chrome.

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Message 6 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

You got it, it is working fine now. Thanks

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Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Hi Folks, this is the link where it takes me evere single time I click on a KB

 

https://www.mcafee.com/consumer/en-us/landing-page/direct/aff/mtp-family/desktop/mcafee-total-protec...

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McAfee Employee
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Message 8 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Hello @pabrodri17 ,

It can be issue with the browser which is redirecting you to same page, can you please try a different browser or an incognito mode of chrome and then check if you are facing the issue.

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If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Yash T
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McAfee Employee
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Message 9 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

Google may index some of the KB articles, but it is not a McAfee site so any redirects from a Google search are not in our control.

I would suggest instead you search our Knowledge Base directly from the McAfee Support Portal homepage:

https://support.mcafee.com/webcenter/portal/supportportal/pages_home

 





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McAfee Employee
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Message 10 of 10

Re: Why if I clic on any McAfee KB at google search, it always takes me to this website.

I would also suggest clearing out your browser cache completely and see if that helps.  When I click on any kb from google search, it takes me to the kc.mcafee.com site.  As suggested, it is best anyway to search in support.mcafee.com.  One of the reasons being is that some kb's require you to be logged in to view, so you may be missing some content.

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