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When you access the dashboards page in ePO, the following message "An unexpected error occurred"

My EPO dashboard was working fine. Now after updating windows with the latest SQL & Windows updates, it has stopped working & giving the message "An unexpected error occurred" When I am trying to Open EPO Dashboard. Can any help to resolve this issue

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aguevara
McAfee Employee
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Re: When you access the dashboards page in ePO, the following message "An unexpected error occu

Are only the dashboard affected by this issue? it sounds like ePO ahs lost connection to the DB, could you please test that connection? 

  1. Log on to the ePO Database Settings page: https://localhost:8443/core/config-auth, where 8443 is the ePO console port.
  2. Type the password of the account you are using to connect to SQL in the User password field.
  3. Retype the password in the Confirm password field.
  4. Click Test Connection to verify the password connection to the SQL database.
  5. Click Apply and close the Database Settings page.
  6. Restart all ePO services

if the config page test is successful then the orion log will give more information when opening the dashboards 

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