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We have lost remote access to our ePO environment after 5.10 Update 10 upgrade

We have lost remote access to our ePO environment after 5.10 Update 10 upgrade. We can access the Management Portal from the Application Server itself so all services are running (Agent Handlers are also running normally). We just cannot access it remotely like we have always done in the past. We are not sure if this is a direct result of the Update 10 that was applied yesterday, or potentially some SSL Certificate changes that were done last week (and the update has then cleared any local cache remote connections)
2 Replies
aguevara
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: We have lost remote access to our ePO environment after 5.10 Update 10 upgrade

we are aware of this issue, please see the article below:

"Unable to access ePolicy Orchestrator console remotely after you install ePO 5.10 Update 10"
https://kc.mcafee.com/corporate/index?page=content&id=KB94360

 

Hem
McAfee Employee
McAfee Employee
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Message 3 of 3

Re: We have lost remote access to our ePO environment after 5.10 Update 10 upgrade

workaround: 

Need to update the inbound Windows firewall rules manually and change tomcat7.exe to tomcat9.exe.​

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