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wyle008
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Message 31 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Tried again to import these certificates and now it works also for me. Previously I have imported the certificates only on the client machine where I use ePo console but NOT on ePo Server itself (shame on me). Today I have imported them on ePo Server and afterwards I was able to successfully install extension 8.8.0.448 and it works like a charm. AP Policies and also rules are available.

Therefore I will mark Davids answer as correct.

Additional info: The certificates are available here > How to install the 2048-bit Code Signing root and intermediate CA certificates? | Symantec

Former Member
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Message 32 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Thanks for the update.  I also did not think about importing the certs to the server.  I did that and now AP policy properly shows up.  Any idea why a 2012 R2 server wouldn't automatically get these Verisign certs as part of the Root Certificate Program?

andrep1
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Message 33 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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one or more of the following: proxy authentication, proxy blocking, missing routes on firewall/blocked routes, domain GPO blocking updates

I'm sure there's more!

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Message 34 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Guess that means it could be anything haha.  It would be nice if there was a more descriptive error message because the one presented from the application and in the Orion log gave no indication that it could be certificate related. 

andrep1
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Message 35 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Former Member
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Message 36 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Importing both certificates fixed my issue as well.

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