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wyle008
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Message 11 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Hi 1tguy

I am on 5.3.1 with installed Hotfix 1117371.

I also don't like the suggested solution provided by McAfee/Intel Support, that's why I haven't performed it so far If I remove the extension and would not be able to reinstalling it, that would be worst case.

I will update this thread as soon as I have installed hotfix 1124228 and if it resolves the issue.

Maybe your SR brings some more light into the darkness.

Kind regards

Wyle

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Message 12 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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McAfee has advised me that they are aware of the issue but do not know whats causing it or a fix yet and have my SR in a pending state. They did mention that upgrading to 5.3.1 might resolve the issue, but it Wyle is still having the issue. The did admit to me it doesn't happen to everyone and they haven't been able to find a rhyme or reason yet.

wyle008
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Message 13 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Installing HF1124228 doesn't resolve the issue for me

&

Is your error message also related to Access Protection policies (APPolicyMigrateCommand :: Failed to create AP config)?

ERROR [http-nio-8443-exec-12] ext.ExtensionActions  - error installing or upgrading extension
com.mcafee.orion.core.cmd.CommandException: Installation error:
real_upgrade:
     [echo] Real_Upgrade called.
[execute-sql]
[execute-sql] WARN: 
[execute-sql] WARN: 
[execute-sql] WARN: 
[execute-sql] WARN: 
[execute-sql] WARN: 
[execute-sql]
[execute-sql]
[execute-sql]

post_upgrade:
     [echo] Post_Upgrade called.

BUILD FAILED
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\VIRUSCAN8800\8.8.0.448\install.xml:78: com.mcafee.orion.core.cmd.CommandException: APPolicyMigrateCommand :: Failed to create AP config
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1351)
at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1037)

.

.

.

.

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.Exception: APPolicyMigrateCommand :: Failed to create AP config
at com.mcafee.VirusScan.migration.APPolicyMigrateCommand.UpdateAPRules(APPolicyMigrateCommand.java:315)
at com.mcafee.VirusScan.migration.APPolicyMigrateCommand.invoke(APPolicyMigrateCommand.java:361)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1312)
... 76 more

andrep1
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Message 14 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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exact same thing...

Former Member
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Message 15 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Same thing here as well.

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Message 16 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Has anyone received a update from MacAfee or a workaround for this issue?

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Message 17 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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I received some certs they had me upload into my trusted cert store, but it made no difference. I also had another person I know having the same issue try them and it did not help them either.

wyle008
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Message 18 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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unfortunately not but SR is still in progress.

I was advised to remove all custom Access Protection policies and then to install the Extension but this was also unsuccessful.

Now I have got the following instructions but I was not able to test this so far:

"At this point I suggest to follow the DB maintenance (https://kc.mcafee.com/corporate/index?page=content&id=KB67184) and then checkin the extension. This will clear the DB issues that are preventing the queries to be executed (the queries that run during extension cehckin)"

andrep1
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Message 19 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Good luck with that .  Same issue in a lab setup, so I don't think the state of the database played much role. I even ran an integrity check on the DB.

I provided a procmon of the check-in, in my SR and they are raising a BZ (a bug recognition) . Still don't have a workaround.

wyle008
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Message 20 of 36

Re: VirusScan Enterprise 8.8.0.448 management extension upgrade fails

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Hi Andre

Thank you for the update.

I don't have to proceed with the DB maintenance because DB maintenance is already in place and is scheduled to run once each week (I was not aware of that). Now I have asked for further instructions and I am curious what is coming next.

Kind regards

Wyle

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