Hello, I am having this same issue with non-persistent VDI systems. HELP!
Every time the VDI systems reboot, I see a duplicate VDI system in ePO with different Agent guid's. We configured the Agent with VDI enabled mode. Is it a timing thing? you mention...."If that part of the process doesn't happen (system shuts down before the communication occurs), then the agent doesn't get deprovisioned and it comes back as a new system with a new agent guid, etc"
What steps can we take to rectify this issue? All I can think of is to create a server task that deletes duplicates daily?
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