cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 2

Using UpgradeCompatibility.exe but installation runs as new install, not upgrade

Jump to solution

I'm currently attempting to migrate from 4.6.9 on Windows 2003 to 5.3.1 on Windows 2012 R2.  I've successfully run the Upgrade Compatibility tool on both the source and target, but when I run the 5.3.1 setup, it wants to perform a new install rather than an upgrade.  I've run through the process a couple of times, and always get the same result.

Reboots did not solve the issue. 

One thing I notice is that the Upgrade Compatibility tool places the ePolicy Orchestrator files under c:\program files, but the installer wants to install ePolicy Orchestrator to c:\program files (x86).  Manually copying the files to the x86 location did not resolve the issue.

1 Solution

Accepted Solutions
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 2

Re: Using UpgradeCompatibility.exe but installation runs as new install, not upgrade

Jump to solution

I found that I was not being patient enough when running the upgrade compatibility tool on the target.  I had selected "close" when it was still on "extracting 100%" instead of waiting for the completion message.

View solution in original post

1 Reply
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 2

Re: Using UpgradeCompatibility.exe but installation runs as new install, not upgrade

Jump to solution

I found that I was not being patient enough when running the upgrade compatibility tool on the target.  I had selected "close" when it was still on "extracting 100%" instead of waiting for the completion message.

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community