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galih27
Level 9
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Message 11 of 17

Re: Upgrade epo 5.10 patch 10 eror

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is this what you mean ?

Capture.PNG

cdinet
McAfee Employee
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Message 12 of 17

Re: Upgrade epo 5.10 patch 10 eror

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No, get the epoupdater log then from your last attempt.

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galih27
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Message 13 of 17

Re: Upgrade epo 5.10 patch 10 eror

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-----

cdinet
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Message 14 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Please don't post files here that contain sensitive info like server names, usernames, ip's, etc.  I would suggest editing your post and blanking those out asap.  What does that IP belong to?

 

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galih27
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Message 15 of 17

Re: Upgrade epo 5.10 patch 10 eror

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okay sir
cdinet
McAfee Employee
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Message 16 of 17

Re: Upgrade epo 5.10 patch 10 eror

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What does that IP belong to?  Can you get to epo.mcafee.com/productcompatibilitylist.xml in browser?  If so, check to see if there is any unknown or known proxy in use - netsh winhttp show proxy.  If one is returned, turn back on internet access and make sure in server settings for proxy that you add what is shown.  They updated the pcl online, but we need to make sure epo can access it.

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galih27
Level 9
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Message 17 of 17

Re: Upgrade epo 5.10 patch 10 eror

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this problem is caused due to the extension to connect between epo to nsm

thank you problem resolved

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