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galih27
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Message 1 of 17

Upgrade epo 5.10 patch 10 eror

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I am planning to upgrade epo patch 10 to find the following error can anyone help

2021-03-26T23:03:42.626Z - info: Query execution was successful
2021-03-26T23:03:42.628Z - info: Found ePO Version : 5.10.0.2428
2021-03-26T23:03:54.108Z - warn: Failed to get PCL file from download site - epo.mcafee.com Error: getaddrinfo ENOTFOUND epo.mcafee.com epo.mcafee.com:443
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2021-03-26T23:03:54.386Z - info: No internet connection detected, using PCL from DB folder as it is the latest PCL
2021-03-26T23:03:54.431Z - error: Unable to find the PCL file Error: Invalid argument not valid semver ('10.1.7.35.11' received)
at validate (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\node_modules\compare-versions\index.js:36:13)
at Array.forEach (<anonymous>)
at compareVersions (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\node_modules\compare-versions\index.js:41:14)
at findIfExtExistsInRange (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:317:22)
at LoadPCL (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:136:29)
at ClientRequest.<anonymous> (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:56:29)
at ClientRequest.emit (events.js:182:13)
at TLSSocket.socketErrorListener (_http_client.js:382:9)
at TLSSocket.emit (events.js:182:13)
at emitErrorNT (internal/streams/destroy.js:82:8)

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galih27
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Message 17 of 17

Re: Upgrade epo 5.10 patch 10 eror

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this problem is caused due to the extension to connect between epo to nsm

thank you problem resolved

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16 Replies
sunshinebg
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Message 2 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Same story.

Yesterday crash my test epo 5.10 cu 9 when upgrade to cu10.

Total disaster, and no way to recover from snapshot.

[ErrorLog]
ErrorString=FAILURE: In LaunchAppAndWait while trying to run the following program:
ActionName=MerMod_RunOrionANTInstaller
"C:\PROGRA~2\McAfee\EPOLIC~1\Installer\Core\install.bat"

Return code: 1
Error Message: Incorrect function.

CustomAction: MerMod_RunOrionANTInstaller

McAfee Certified Product Specialist: (ePO), (ENS), (HiPs)
galih27
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Message 3 of 17

Re: Upgrade epo 5.10 patch 10 eror

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I am having a strange problem where the server has no problem with the internet connection because I open it through a browser and I can access the page https://epo.mcafee.com/ProductCompatibilityList.xml
I waited for 2 hours and the database connecting continuously could not continue at the next stage
Hawkmoon
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Message 4 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Hi guys,
Regarding to the Product Compatibility List (PCL), and other possible questions and needs please have a look at this article:

REGISTERED - Upgrade requirements for Tomcat version 9 for ePolicy Orchestrator 5.10
Technical Articles ID: KB94079

The PCL point search for the sub title -
"How the Product Compatibility List works in ePO 5.10 Update10 and later"

The section discusses how to update the PCL manually (airgap or not makes no difference in this operation 😉).

Regarding the message:
'Incorrect function. CustomAction: MerMod_RunOrionANTInstaller'.

You may want to search the knowledge base for that messages, there are a few articles that can be used to overcome that/address that message.

Upgrade fails if cmd.exe is not accessible on the system
Technical Articles ID: KB93225

Upgrade fails with error "java.lang.StackOverflowError"
Technical Articles ID: KB92896

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galih27
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Message 5 of 17

Re: Upgrade epo 5.10 patch 10 eror

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I have followed the advice from the kb but my status is still the same

update connecting database
vivs
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Message 6 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Hello @galih27 

Thanks for your response.

We are aware about this and an Internal BUG is already open.

I would like to request you to please open a Service Request with Support Team so they can track it and provide you a resolution asap.

 


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galih27
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Message 7 of 17

Re: Upgrade epo 5.10 patch 10 eror

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SR # <4-21833854321, I have submitted sr but there has been no reply
cdinet
McAfee Employee
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Message 8 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Have you tried following solution 1 or others in https://kc.mcafee.com/corporate/index?page=content&id=KB79523?

 

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galih27
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Message 9 of 17

Re: Upgrade epo 5.10 patch 10 eror

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I've tried all
from starting to turn off Product Compatibility and doing manual imports, turning off all internet connections and there is an internet result I still get the same error log
cdinet
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Message 10 of 17

Re: Upgrade epo 5.10 patch 10 eror

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Please post the cpwiz log to the SR.

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